Sr. Supplier and Product Quality Manager

Come Dream with Us at Hatch

There’s nothing like a great night’s sleep—the cozy, wrapped-up-in-a-heavy-blanket kind of sleep. The fire-crackling, curtains-drawn, DO NOT DISTURB kind of sleep. You know, the good stuff.

But here’s the thing: while 85% of people agree sleep is the key to their well-being, more than half are unsatisfied with their own. Whether it’s stress, interruptions, work, or little ones waking in the night, so many people need help getting truly restorative rest.

That’s where we come in. At Hatch, we’re on a mission to help people build better sleep habits—so they can feel more focused, energized, and present in their lives. We’ve designed best-in-class smart sleep devices, paired with science-backed sleep content, to help people unwind nightly, sleep deeply, and wake gently. More than 5 million sleepers of all ages have made space for rest with Hatch, with our baby products in 1 in 3 nurseries and our adult product, Restore, taking over nightstands (and TikTok) worldwide.

The Opportunity

Our Sourcing and Supply Chain team is growing and we're looking for a Sr. Supplier and Product Quality Manager to join us in our mission to help people get their best sleep. This role will work very closely with the engineering, R&D and Customer Service teams at Hatch as we develop new products and then oversee production at the factories to ensure the highest quality products are produced without defects and in a way that will delight our customers. This role will report to the Director, Sourcing and Manufacturing. This person will be based in Guangdong Province, China. Hatch is based out of California, so this role would be asked to be available during PST/PDT hours on occasion for meetings. This position will require travel 25% to 50% of the time.

What You’ll Do

Within 3 Months:

• Become intimately familiar with the technical specifications of Hatch’s portfolio of products.
• Become intimately familiar with the factory base currently used by Hatch and the manufacturing processes of our product lines.
• Build close relationships with the Hatch R&D and US based engineering/CS teams to understand existing processes, ways of working, etc.
• Understand the testing requirements for Hatch’s existing products for the US, Canada, Australia and UK, work with US team/Labs and create standards.
• Review and understand existing quality control processes by factory and by product line. Establish a baseline for assessing quality at the factories.
• Identify potential quality risk in the current NPD process and add a checklist upfront to avoid later defects.

Within 6 Months:

• Review existing testing and quality control processes and implement additional processes to enhance the overall quality of Hatch products exiting the factory.
• Understand the customer voice and further improve production process/design to bring in better customer experience;

After 1 Year:

• Work with our existing/new factories and help them become the 2nd source to produce our existing products;

What You’ll Bring

• Knowledge of product / process quality management as well as product development experience in diverse industries, including consumer electronics, experience in Audio product, PCB, Chipset is preferred. 
• Minimum 7 years experience with import/export consumer product quality program management.
• Working knowledge of US/CA/EU compliance requirements for consumer electronics.
• Fluent in Mandarin Chinese and conversant in English. Excellent written and verbal communication skills in both languages.
• An ability to think creatively and possess strong analytical and problem solving skills.
• Process oriented with high attention to detail and proven ability to manage multiple, competing priorities concurrently.

Why You’ll Love Your Gig at Hatch

💛 We’re a certified Great Place to Work! 93% of our employees say Hatch is a great place to work.

💡 You’ll work with an amazing leadership team that truly values employees and leads with our company values every day.

🌙 We help people sleep better! Our products make a meaningful impact on people’s lives.

🎉 Our team is collaborative, fun, and full of brilliant minds.

🚀 We’re backed by world-class investors and growing fast!

🏡 We support flexibility with a remote-friendly work environment.

About Hatch

Designed by experts and loved by parents, our Rest family—including Rest, Rest+, and Rest Go—helps little ones (and their grown-ups) build healthy sleep routines. For adults, Hatch Restore is a fully customizable smart sleep clock and sunrise alarm designed to help you unwind nightly, sleep deeply, and wake gently. 

Founded in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss and featured on Shark Tank, Hatch is headquartered in Menlo Park, California.

We are an equal opportunity employer and are committed to building a diverse and inclusive team. We welcome applicants of all backgrounds, experiences, and perspectives.

Ready to Help the World Sleep Better?

We’d love to hear from you! Apply now and join us in making great sleep a reality for all.

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