Telesales Representative (Outbound & Inbound) - Home Service Industry, Texas

HavenHub is a leading provider of eco-friendly artificial grass and turf, as well as comprehensive roofing services. We pride ourselves on delivering exceptional customer experiences and high-quality products that enhance the beauty and functionality of our client's homes. We are seeking a dynamic and motivated Telesales Representative (Outbound & Inbound) - Home Service Industry from Southlake, Dallas, Fort Worth, Irving, Arlington, Grand Prairie, Grapevine, Colleyville, Bedford, Euless, North Richland Hills, Hurst, Haltom City and nearby areas with both outbound and inbound call experience to join our team and help us continue to grow our business.

 

Job Overview:
As a Telesales Representative (Outbound & Inbound) - Home Service Industry, you will be working on-site at our HavenHub office (Work From Office). You will play a crucial role in our customer engagement strategy. You will be responsible for making outbound calls to potential customers, warming up leads, and taking inbound calls from various marketing channels. Your goal will be to provide an exceptional customer experience, build strong relationships, and contribute to the overall growth of the company.

 

- Make outbound calls to potential customers to introduce HavenHub's products and services.

- Warm up leads by engaging in meaningful conversations and providing valuable information about our offerings.

- Handle inbound calls from different marketing channels, addressing customer inquiries and providing information on our products and services.

- Understand customer needs and provide appropriate solutions and recommendations.

- Schedule appointments for sales representatives to follow up with interested customers.

- Maintain accurate and detailed records of customer interactions and follow-up activities in our CRM system.

- Achieve and exceed daily, weekly, and monthly call and appointment targets.

- Collaborate with the sales and marketing teams to optimize customer outreach and inbound call-handling strategies.

- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

 

- Minimum of 1+ year of call center phone experience is a plus.
- Previous Roofing or Landscape Sales is a plus.

- Previous experience in both outbound and inbound customer service is preferred.

- Experience using an outbound dialer is preferred.

- Experience in the home service industry is a plus.

- Excellent communication and interpersonal skills.

- Strong ability to build rapport and establish trust with customers.

- Goal-oriented with a proven track record of meeting or exceeding targets.

- Proficient in using CRM software and other relevant tools.

- Ability to work independently and as part of a team.

- High school diploma or equivalent is a plus.
- Additional education or certifications are a plus.

- Ability to work weekends based on schedule

 

- Competitive hourly wage (Base is $16 per hour with bonus up to $21 per hour).

- Comprehensive training and ongoing professional development.

- Opportunities for career advancement within the company.

- A supportive and collaborative work environment.

- Health, dental, and vision insurance options.