Facilities Manager

At Havenly Brands, we’ve become the #1 interior design service in the country by making beautiful, inspiring, and livable homes accessible to everyone. Combining innovative designer services with best-in-class home furnishings brands—Havenly, Interior Define, Burrow, The Inside, St. Frank, and The Citizenry—we’re creating a premier destination for personal, attainable design. Join us as we continue to grow and redefine what it means to love your home.

We’re looking for an experienced Facilities Manager to oversee and maintain our network of 22 retail stores and 1 corporate office, ensuring each location operates efficiently, safely, and in alignment with brand standards. This role is a mix of strategic planning and hands-on problem-solving—perfect for someone who thrives on variety, ownership, and operational excellence.

This is a full-time, in-person role based at our NoMad office in NYC. Candidates must be willing to come into the office 5 days per week. 

Key Responsibilities

• Own day-to-day facilities operations across all retail and office locations, including HVAC, lighting, plumbing, janitorial, and general upkeep.
• Develop and maintain preventive maintenance schedules and emergency response procedures.
• Serve as the primary point of contact for all facilities-related inquiries, issues, and escalations.
• Source, negotiate, and manage service providers across markets (cleaning, security, maintenance, repairs, etc.).
• Manage contract renewals and oversee vendor compliance with safety, insurance, and regulatory requirements.
• Lead planning and execution of minor renovations, repairs, and upgrades.
• Collaborate with retail design and operations teams to ensure facilities reflect brand standards and support exceptional customer experiences.
• Maintain facility condition assessments and a long-term maintenance roadmap.
• Develop and manage annual facilities budget; track spend against budget and identify cost-saving opportunities.
• Ensure all retail and office locations comply with local building codes, safety regulations, and accessibility standards.
• Lead emergency preparedness efforts and serve as safety coordinator for facilities-related protocols.
• Partner with HR and legal teams as needed to ensure workplace safety and compliance.
• Manage facilities projects from planning through execution, including communication with cross-functional teams and local store staff.

Qualifications

• 5+ years of facilities or property management experience, ideally in a multi-location retail environment.
• Proven experience managing vendors, maintenance schedules, and facilities budgets.
• Strong organizational, problem-solving, and communication skills.
• Ability to travel to retail locations as needed .

You’ll Thrive If You...

• Love jumping between high-level planning and rolling up your sleeves to fix what’s broken.
• Are a strong communicator with a “no surprises” approach to updates and escalations.
• Work with a sense of urgency and accountability—especially when the AC breaks on a summer Saturday.
• Enjoy collaborating with store managers, retail leaders, designers, and finance teams.
  
  

Additional Details: 

• This is a full-time exempt position headquartered in New York City.  
• Targeted compensation range for this role: $75K/year, dependent upon experience.  
• Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, and paid parental leave. In addition, we offer free design services, furniture discounts, and anniversary merchandise credits.
• Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be able to lift and mobilize small to medium items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines.
• Applicants must be able to maneuver effectively around retail floor.
• This position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
• Applicants must be currently authorized to work in the United States on a full-time basis.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ.  We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse