Job Application for Wear Specialist at Hawthorne Machinery Co.

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Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Job Title: Wear Specialist

Reports to: Corporate Product Support Sales Manager

FLSA Status: Exempt

Division: HMC

Department: Product Support

Location(s): Rancho Bernardo

Position Summary: Create and maintain an environment that results in profitable aftermarket wear parts and service sales. Identify and implement a business plan to increase sales for UC/GET and paving in San Diego and Hawaii. Attend Caterpillar training and provide education and coaching to customer facing Hawthorne employees on aftermarket solutions.

Essential Functions:

Resident owner of the sales & service strategy for wear parts product.
Leverages analytics (ex. OLGA, BCS) to identify & define highest growth opportunities and set targeted customer segments / product customer segments and/or solutions for growth.
Introduction of Hawthorne’s parts and service capabilities to all customers and effectively market/communicate offerings and campaigns that position Hawthorne as the clear Product Support choice.
Develop E-commerce and other business opportunities for all assigned accounts, provide quotes and close sales.
Prospect and develop assigned accounts and provide parts and service to meet customer needs.
Devise, forecast and create a business plan for assigned territory or customers.
Maintain customer contact information, sales call reports and weekly call planners.
Defines and aligns the Sales to Users (STU), Revenue & POPS targets by parts product with the Product Support leadership team.
Develops deep understanding of competitive landscape by visiting customers in targeted markets.
Develops expertise in parts product (via training, research, NPI, customer visits, etc.) and deploys to sales team.
Coordinates with Parts Manager for inventory recommendations.
Assesses Cap & Cap to identify any impediments to execution plan.
Develops targeted customer list with Key Account Managers and deploys to sales team.
Coordinates with Product Support Manager on Sales calls planning and coverage by territory and by channel (PSSR or ISR).
Identifies, deploys and implements marketing programs for targeted market segment(s) to the sales team.
Coordinates with marketing department to identify appropriate marketing channels to be leveraged (including digital and/or E-commerce platforms).
Deploys training to ISRs, PSSRs, Service supervisors, Parts Counter, Marketing team and Machine Sales Reps.
Supports field testing data to Caterpillar for new product introductions (NPI), product issues and competitive studies.
Disseminates part number changes & NPI/value messaging throughout the dealership.
Adjusts campaigns or marketing programs, when necessary, to achieve targets.
Makes joint sales calls on existing and prospective customers with internal and external sales people.
Oversee Paver lifecycles utilizing Caterpillar’s measurements and guidelines with concentration on wear items.
Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.
Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

Knowledge Skills and Abilities:

Ability to communicate effectively with both internal and external customers.
Ability to analyze data and report findings.
Technical skills sufficient to be able to work through product issues.
Must have mechanical aptitude.
Must be able to travel outside San Diego County area several times a year.

Education, Experience, and Skills Required:

Proof of high school diploma or General Education Cert.
Preferred minimum of 2-years’ experience in a related job or field.
Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.

Physical Strength:

Lifting: Up to 50lbs. daily, frequent exertion.

Environmental:

Noise: Works in conditions with constant or intermittent noise.
Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
Exposure: Foul odors, fumes and harsh substances.

Here’s what we Offer…

Competitive Compensation
A great work environment and culture
Career growth and advancement opportunities
Training
Medical, Dental and Vision plans
Medical Video Appointments available
Health Savings Account available
Paid Time Off (PTO) Pay
401(k) Plan + Company Matching
Health and Dependent Care Flexible Spending Accounts
Life & Accident Insurance
Employee Assistance Programs
Legal Plan
Travel Assistance Plan
Wellness Programs
Referral Bonus Program
Longevity Bonus Program
Recognition Programs and much more
Hawthorne CAT discounts
Boot Reimbursement
Tuition Reimbursement
Company-Supplied Uniforms
Advanced Technical Training
Estimated Compensation $55,000 - $80,000 annually

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.

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Wear Specialist

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