Job Application for Hilo Sales and Service Advisor at Hawthorne Machinery Co.

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Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Job Title: Hilo Sales and Service Advisor

Reports to: Hawaii Island Branch Ops Manager

FLSA Status: Non-Exempt

Division: HPC

Department: Service / Sales

Location(s): Hilo Hawaii

JOB DESCRIPTION

POSITION SUMMARY: The Hilo Sales and Service Advisor will perform administrative duties pertaining to shop operation and branch operations supporting both Sales and Service Departments. Under the direction of the Hawaii Sales Manager and the Big Island Operations Manger the Hilo Sales and Service Advisor is accountable for inside prime product / product support sales and marketing for an assigned customer account list. He/she will also support the Hilo Service department with revenue, warranty and internal work orders from opening to closing. and work order control and overall service operations support.

ESSENTIAL FUNCTIONS SERVICE/ SALES for Hilo Branch:

Customer Onboarding (EMO), machine delivery and initial familiarization Support for new customers
Sales Machine Preparation and Configuration.
Yard / machine organization and retail work tool tracking
Makes routine sales calls on customers in assigned markets to develop new and retail accounts:
- Generates leads for both Sales and Product support from call activity.
- Maintains account activity “calls” through sales link.
- Ensures accuracy of equipment lists in sales link for assigned accounts
Supports MSRs and Hawaii Sales Manager with regional specific market feedback for:
- Sales/marketing plan for assigned customer base.
- Develop and expands current customer database.
- Community involvement opportunities.
Opens or directs others to open work orders for repair jobs. Files documents in appropriate job jackets and checks all completed jobs for accuracy prior to closing.
Reviews and approves labor and submits for payroll processing as needed.
Reviews shop requisitions and ensure that cores, returns and warranty hold parts are efficiently controlled.
Ensures that the clerk obtains work authorization with a verified valid payment method prior to setting an appointment for shop or field repairs.
Actively manages the Work-In-Progress (WIP) to ensure efficient throughput and invoicing.
Works with warranty department to process and submit Caterpillar and Allied warranty claims for reimbursement.
Assists in preparation of quotations, invoices, reports and other documents.
Assists Service Manager in administration of Hawthorne Pacific Corp.'s safety, credit, housekeeping and other rules, policies and procedures.
Assists Service Manager to ensure departmental key metrics are monitored and sustained.
Performs other duties as directed by Management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Must have a minimum of five years in a service shop
Prior supervisory skills and experience
Must have a high school diploma or
Must have the ability to work with Microsoft Office programs such as Word, Outlook and
Must have a valid Hawaii Drivers
Must have a minimum of 7 years industry and product specific sales experience.
Must have customer service experience and be diplomatic and courteous with great attention to
Must possess extensive Caterpillar product knowledge in construction and compact equipment.
Must be responsive to specific market trends and needs through proactive, direct customer contact.

TESTING REQUIREMENTS:

At the discretion of the Hiring Manager, applicants may be required to pass a written and/or oral examination before being considered for employment in this position.

PHYSICAL DEMANDS:

Walking and moving about on foot often up and down
Handling: Seizes, helps or works with
Lifting: Lifts items up to 50 lbs on an intermittent
Reaching: Extends hands and arms in any
Stooping: Bends body downward and forward by bending at knees or waist
Standing: Remains in standing position If required to perform various functions of the
Vision: Reads paperwork and numerous forms of electronic
Talking: Communications in person and by
Sitting: Sits at desk for long periods of

ENVIRONMENTAL:

Noise: Works in conditions with constant or intermittent
Temp/Weather: Works in a service shop

Here’s what we Offer…

Competitive Compensation
A great work environment and culture
Career growth and advancement opportunities
Training
Medical, Dental and Vision plans
Medical Video Appointments available
Health Savings Account available
Paid Time Off (PTO) Pay
401(k) Plan + Company Matching
Health and Dependent Care Flexible Spending Accounts
Life & Accident Insurance
Employee Assistance Programs
Legal Plan
Travel Assistance Plan
Wellness Programs
Referral Bonus Program
Longevity Bonus Program
Recognition Programs and much more
Hawthorne CAT discounts
Boot Reimbursement
Tuition Reimbursement
Company-Supplied Uniforms
Advanced Technical Training
Estimated Compensation $33.00 - $36.00 per hour

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.

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