IT Analyst II

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:

The IT Analyst II will be responsible for supporting, analyzing, designing, implementing, and maintaining information systems to meet the business requirements of internal and external stakeholders. The ideal candidate will have a strong understanding of both business processes and technology, with the ability to translate user needs into effective IT solutions.

Location: Remote

What You’ll Do:

• User Support and Training:
• Provide support to end-users, troubleshooting issues and ensuring efficient use of IT systems.
• Develop and deliver training programs to enhance user understanding and adoption of new technologies.
• Documentation:
• Create and maintain comprehensive documentation for systems, processes, and configurations.
• Prepare user manuals, training materials, and technical documentation.
• Collaboration:
• Work closely with cross-functional teams, including developers, system administrators, and project managers.
• Collaborate with business analysts and other IT professionals to ensure alignment with organizational goals.
• Requirements Gathering:
• Collaborate with business stakeholders to understand their requirements and translate them into detailed specifications.
• Conduct interviews, surveys, and workshops to gather and document user needs.
• System Analysis and Design:
• Analyze existing systems and processes to identify opportunities for improvement and optimization.
• Design and document system architecture, workflows, and data models.
• Implementation and Testing:
• Collaborate with development teams to implement and deploy IT solutions.
• Conduct testing and quality assurance activities to ensure the functionality and performance of developed systems.
• Budgeting and Vendor Analysis: 
• Support the analysis of the IT budget, contributing to cost projections, monitoring actual expenses, and identifying opportunities for cost savings. 
• Assist in evaluating relationships with IT vendors, analyzing contracts, tracking software licenses, and assisting with renewals from an analytical standpoint.

What Excites Us:

• Experience with Security and IT tools such as Kandji and Okta.
• Knowledge of school (FERPA) and/or healthcare (HIPAA) regulations.
• Applicable certifications such as Google, CompTIA A+, Microsoft Certified or Desktop Support Technician are a plus.

Minimum Requirements:

• Bachelor's degree in IT, Computer Science, related field, or equivalent work experience.
• 4 years of professional work experience
• 3+ years of experience in an IT or similar role.
• Expert in various productivity tools, including Google Workspace, Slack, Atlassian suite, Zoom, and ZenDesk.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in system analysis, design, and documentation.
• Experience with relevant technologies, tools, and methodologies.
• Ability to manage multiple tasks and prioritize effectively.
• Demonstrated accountability to your customers and teammates.

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base hourly range of $43 - $50/hour, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.