Mental Health Clinical Operations Coordinator

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:

The Mental Health Clinical Operations Coordinator plays a key role in ensuring smooth onboarding, documentation readiness, and accurate scheduling for our contracted mental health providers. Hazel Health’s unique school- and home-based care model supports a variety of therapist contract types, and this role ensures our 1099 providers are well-prepared and set up for success.

As one of the first and most consistent points of contact for new and existing contracted clinicians, this person helps shape the provider experience—setting the tone for Hazel’s culture, values, and clinical expectations. By modeling clear communication, professionalism, and high standards, you’ll directly influence the quality and consistency of our clinical care.

This role collaborates closely with cross-functional teams and supports a wide range of administrative and operational processes related to therapist onboarding, scheduling, and invoice review.

Location: Remote

What You’ll Do:

Clinical Onboarding & Support

• Serve as the primary point of contact during the onboarding process, setting clear expectations and communicating Hazel’s clinical standards
• Guide new therapists through asynchronous onboarding and training with support from the Clinical Training Specialist
• Address frequently asked questions related to documentation, CPT codes, clinical workflows, and technology use; escalate complex clinical questions as needed
• Partner with Clinical Operations and Credentialing teams to ensure providers are clinically and operationally ready to begin care

Scheduling Management

• Manage and update therapist schedules in the scheduling platform, ensuring alignment with school-year calendars and program needs
• Coordinate with therapists and program managers to maintain accurate, optimized schedules that reflect contract terms
• Identify and flag scheduling gaps, inconsistencies, or conflicts to the appropriate internal teams

Invoice Reconciliation

• Review therapist-submitted invoices for accuracy, focusing on alignment between session data, documentation completion, and scheduling records
• Cross-check invoices with internal platforms and escalate discrepancies to Finance or Clinical Operations as needed
• Maintain timely, professional communication with therapists to resolve invoice-related questions or issues

What Excites Us:

• Prior experience in healthcare, mental health, or telehealth operations—especially in clinician onboarding or support
• Familiarity with behavioral health documentation, clinical workflows, or telehealth practices
• A high sense of ownership and commitment to supporting new clinicians in a warm, professional, and responsive manner
• Excellent written and verbal communication skills; ability to build rapport and convey clear information
• Spanish fluency (spoken and written) is strongly preferred
• Meticulous attention to detail, especially when reviewing documents or reconciling data
• Proficiency with tools such as Google Workspace, EHR systems, scheduling platforms, and project management tools
• Ability to work independently, adapt quickly, and manage time effectively in a fast-paced virtual environment
• A reliable internet connection and a quiet, professional home workspace

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $29.00 - $34.00 per hour, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you live and work full-time in one of the states listed above or plan live in one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.

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