Bilingual Clinical Support Specialist

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and 

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Clinical Operations team. 

As a Clinical Support Specialist (CSS), your primary responsibility will be to support Hazel Health providers before, during, and after telemedicine visits through patient assistance, technology support, and follow-up communication. Our CSSs are often the first point of contact for our families and must be compassionate, organized, and able to make sound decisions. Please note that our Clinical Support Specialists must be bilingual Spanish speakers.

Location: Remote

What You’ll Do:

• Support Hazel’s Physical Health provider team with phone calls to families in both English and Spanish

• Manage internal chat communications among providers, relay messages to appropriate staff, and create job tickets for school/initiator needs
• Provide interpretation and translation services for phone calls, telehealth visits and written medical documentation
• Answers parent/guardian questions and relay pertinent information back to the provider 
• Troubleshoot minor technical difficulties and escalate to Hazel’s IT team, when needed
• Work with the Clinical Operations team to identify process improvements and document new procedures
• Ensure continuity of care by acting as a liaison between Hazel providers, parents/guardians, students and school personnel
• Provide back-up coverage to other support staff

What Excites Us:

• Required: Once hired, you will be enrolled --at Hazel Health's expense--in an accredited medical interpreter training program (e.g., ALTA). You must successfully complete the certification within your first 30 days of employment as a condition of continued employment. 
• Required: Fluency or ability to communicate in Spanish. 
• Prior experience in a clinical environment (1-2 years) preferred
• Ability to handle multiple tasks simultaneously and set appropriate priorities
• Ability to work autonomously with efficiency and attention to detail
• Experience maintaining confidentiality with sensitive information
• Excellent written and oral communication skills
• Excellent telephone and customer service skills
• Bachelor’s Degree preferred
• Passion for our mission

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $XX,XXX - $XX,XXX, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.