New

Clinical Quality Lead

Remote

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve, learn more here.

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

  • Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
  • Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
  • Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:

To ensure that our care team is providing high-quality care, delivered in accordance with best practice and agency policy, we are looking for a Clinical Quality Specialist to oversee day to day quality inputs for Hazel’s therapists. The Specialist will partner closely with the Clinical and Operations teams to monitor care quality at scale. This individual will work to refine and improve quality metrics that relate to clinical care, and ensure that management has necessary information regarding the performance of clinicians under their supervision, partnering closely in provider performance management. This role supports the advancement of measurement-based care, data–informed quality improvement, and provider excellence. 

Conduct chart reviews and payer audits (30%)

  • Review clinical notes and individual clinician metrics to evaluate quality of care as well as adherence to operational policies and procedures for all clinicians, in order to ensure that care is effective, safe, and delivered according to agency policies.
  • Identify training needs through auditing activities and work collaboratively with provider learning and enablement to build support resources and fill training gaps.
  • Ensure that Director of Care Quality Assurance has visibility into performance issues, training needs, and systemic improvements which may be necessary to ensure that clinicians are able to successfully and effectively provide care
  • Compile data and documentation for payer audits

Review and respond to incident reports (15%)

  • Review incident reports, determine next steps and escalation paths including communication with providers, clients and/or partners 
  • Refine and improve upon incident reporting processes

Provide QA feedback to clinical leadership; support managers in providing feedback to clinicians (10%)

  • Share relevant metrics to clinical team leadership and managers regarding individual and team performance
  • Support feedback delivery and performance management processes, including performance improvement plans

Monitor quality metrics (20%)

  • Support Director of Care Quality to ensure that clinical team QA metrics accurately and comprehensively measure performance
  • Identify provider quality issues and work closely with management team to address quality issues

Support quality projects (15%)

  • Support cross functional collaboration efforts to inform quality processes and scaling
  • Support Director of Quality to optimize quality review process, in order to ensure proper depth and breadth of review to allow for good visibility into clinical performance 

Direct care (10%)

  • Provides high-quality, telehealth services in a variety of states, as needed.

What you’ve accomplished:

Skills and Qualities

  • Excellent interpersonal and relationship building skills
  • Strong verbal and written communication skills
  • Highly organized with excellent, detail-oriented project management skills 
  • Demonstrated ability to work collaboratively 
  • Willingness to integrate AI into your workflows and processes
  • Strong clinical competence in Measurement Based Care and other evidence based practices (CBT, DBT, PCIT, CPP, TF-CBT, ACT, Mindfulness, etc.), 
  • Dedication to culturally responsive care
  • Comfort with research design and basic understanding of statistics
  • Demonstrated familiarity, comfort, and confidence with technology - various applications, tech tools, Google Suite, especially GoogleSheets, video conferencing, EMR, etc.
  • Commitment to utilizing data to measure progress in clinical care
  • Passionate about embracing, seeking out, and providing clear, actionable, constructive feedback
  • Comfortable in a fast­-paced environment subject to ambiguity, with little direction

Qualifications and Experience

  • Master’s or doctoral degree in psychology, Marriage & Family Therapy, Counseling, or Social Work
  • A clinical license to practice in good standing
  • Minimum 5 years experience providing psychotherapy to individuals, couples or families
  • Experience working with children in a virtual MH setting
  • Experience with quality review of clinical documentation and development of audit and evaluation processes 
  • Experience building scalable quality monitoring systems
  • Experience in performance management and provider feedback related to virtual care delivery with licensed clinicians 

Strongly Preferred 

  • Experience with payer audits
  • Experience using metrics dashboards and interpreting data

Create a Job Alert

Interested in building your career at Hazel Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Hazel Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.