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Maintenance Coordinator

Cleveland, OH

About Hazel Valley Homes

Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful: Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities.

We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them.

Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We’re looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections.

Overview of Role: 

As a founding member of HVH’s Property Management team, you will assume responsibility for the daily supervision and organization of company operations within your designated market. This encompasses leasing, rental compliance, move in/move out documentation, rent collections, renewals, maintenance coordination and overall portfolio performance for your specific territory. You will be tasked with fostering robust collaborative ties with local market teams, national and centralized support teams, as well as third-party business partners. Your role will be integral in overseeing the complete resident journey, from lease application to maintaining the brand integrity of the resident experience, through to move-out procedures.

Location: Cleveland, OH is preferred but open to ATL/DAL and other Eastern/Central locations 

Key Responsibilities: 

  • Take ownership of the resident experience as Hazel Valley Home's Brand Ambassador, focusing on cultivating positive customer and resident sentiment across both private and public spheres.
  • Conduct thorough audits of all lease documents, signatures, renter’s insurance, move-in funds, and deposits to ensure adherence to HVH policies and procedures. Implement a comprehensive Resident Journey move-in touchpoint, overseeing mid-lease interactions to ensure a seamless renewal experience.
  • Execute all necessary functions related to move-ins in alignment with Propertyware and accounting guidelines. Collaborate closely with the central renewals team to manage the renewal process, providing regular updates to Head of Asset Management and other members of Leadership 
  • Effectively manage the resolution of HOA, city, and municipal violations, ensuring compliance with state and local guidelines for new move-ins and renewals, especially for Section 8 or housing-assisted residents.
  • Oversee the collections process within your designated territory. Develop resident coordination and property administration procedures, including the daily scanning and depositing of funds in the local office, while maintaining industry-leading Key Performance Indicators (KPIs) and Customer Satisfaction (CSAT) scores for resident communications.
  • Handle the lease expiration process from renewals to Notice To Vacate, ensuring compliance with TrueHold timelines and local/state requirements. Represent the company in court when necessary.
  • Issue notices of non-compliance and violations as needed, while demonstrating comprehensive knowledge and compliance with all TrueHold policies, rules, and Fair Housing regulations.
  • Please note that this summary does not encompass all job duties. Additional responsibilities may be assigned by the incumbent’s manager based on Company needs.

You bring

  • Minimum of 5+  years of experience as a Property Manager.
  • Bachelor's degree preferred.
  • Proficiency in property management software, including but not limited to Yardi, Appfolio, Propertyware, Propertymeld, and TenantTurner.
  • Demonstrated ability to navigate and utilize property management software effectively for tasks such as lease management, rent collection, maintenance tracking, and tenant communication.
  • Advanced experience in MS Office applications, including Excel, Word, and Outlook.
  • Strong computer skills with the ability to quickly adapt to new systems and technologies.
  • Excellent interpersonal skills with a commitment to delivering superior customer service to all stakeholders.
  • Self-starter attitude with the ability to prioritize tasks, exercise judgment, and take ownership of projects independently.
  • Team player mentality with a proactive orientation, anticipating needs, being assertive, and demonstrating accountability.
  • Mature and positive attitude, fostering a collaborative and supportive work environment.

We provide

  • A collaborative, people-first culture with a passion for doing good and enjoying doing it
  • A unique opportunity to build our brand in the early stages
  • Competitive benefits and compensation, including 401(k) w/match
  • Choice between hybrid and fully remote work
  • Flexible PTO 
  • 9 paid holidays

Why Join Hazel Valley Homes?

At Hazel Valley Homes, employees are encouraged to make a real impact every day. You’ll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike.

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This is budgeted up to $60,000

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