Member Services Coordinator

What Our Member Service Coordinators Do and Why It’s Important:

Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need.

Core Activities of the Job Include:

• Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat
• Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects.
• Providing feedback and presenting solutions to improve efficiencies and the participant experience
• Support advocacy services to help members understand and utilize their benefits effectively.

Schedule:

The standard work week will be 4 x 10-hour days with the schedule of Monday through Thursday from 8:00AM to 7:00PM.

Strengths and Skills Necessary for Success in the Role:

• For this role, we are looking for several key characteristics that will be necessary to succeed in the position: positive, team-oriented, solution focused, highly organized and even-keeled.

About HealthCheck360:

At HealthCheck360, we turn our passion into your program. We’re leaders in population health management and well-being solutions. Our services are like a choose your own adventure book. Select the options you need to fill gaps in your current benefits or create a comprehensive program to fit your organization’s unique culture. We can even work with your brokers, third party administrator, insurance companies or other benefit provider for a complete integration of services.

The HealthCheck360 difference is our focus on you. Our approach includes developing a well-being strategy to address individual and population health and get you the data you need to take action. When your employees are healthy, we all win.