Back to jobs

Director of Patient Recruitment Operations

Remote, United States

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role

We are seeking an experienced and driven Director of Patient Recruitment Operations to lead and execute operational strategies to maximize recruitment in our clinical research studies. The ideal candidate will have prior experience managing a healthcare call center including the use of CRM technology and strategy and possess in-depth knowledge of the clinical research recruiting process. Candidates should appreciate the atmosphere of a growing company and the need to impact process development while supporting sites. Success in this position requires agility, collaboration and exceptional critical thinking and problem-solving abilities.

Position Type: Full Time

Location: Remote

 

Duties/Responsibilities

  • Lead and supervise 3-5 direct reports, with a team of 15-20 indirect reports ensuring optimal recruitment performance and efficiency across all sites and studies
  • Develop and implement strategic plans in collaboration with sites to meet enrollment targets for clinical trials in multiple therapeutic areas including but not limited to infectious disease, CNS and cardiometabolic studies
  • Ensure all recruitment activities comply with regulatory requirements, ethical guidelines, and company policies
  • Manage recruitment vendor relationships, ensuring quality, adherence to contracts, and efficient and cost-effective delivery of services
  • Design and optimize patient journeys, leveraging outreach to enhance trust, engagement, and enrollment rates. 
  • Implement a process to receive and implement participant feedback for continuous improvement
  • Work with the Patient Recruitment Manager to resolve any participant concerns and escalations
  • Identify and solve recruitment challenges and barriers to meeting recruitment objectives
  • Implement and deploy strategies for lead generation through both internal (site database) and external sources (social, email marketing/blasts, text messaging, advertising (print, radio, TV, digital)
  • Generate reports and presentations on recruitment KPIs, including trends and recommendations to identify and implement process improvements to increase call center productivity and efficiency

  

Required Skills and Abilities

  • Proven experience leading and implementing call center operational strategies, teams and solutions, preferably in a clinical trials environment with diverse therapeutic area focus
  • Data-driven approach to performance management, reporting, and identifying opportunities for strategic improvement. 
  • 3+ years' experience utilizing customer relationship management (CRM) software- Salesforce preferred, AI and other call center applications (Vonage, Dialpad, Grove, etc.)
  • Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment
  • Proven ability to build and mentor high-performing teams, fostering a culture of accountability and continuous improvement. 

 

 Education and Experience

  • Bachelor’s degree or equivalent plus 8-10 years progressive experience in a patient recruitment environment preferred.
  • Minimum of 3+ years leading high-performing teams
  • General understanding of GCP, CFR, and state regulations as applicable
  • Ability to lead across multiple time zones in a remote working environment
  • Results oriented- demonstrates strong business planning skills, communicates objectives clearly to teams and has proven experience in execution to get to desired results
  • Driven- self-starter that can inspire and motivate teams, has excellent time management skills and is ready to execute in a tactical and strategic manner
  • Strong Communicator- strong communication skills to develop and maintain collaborative relationships with internal and external stakeholders

Create a Job Alert

Interested in building your career at Headlands Research? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Headlands Research’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.