Senior Product Manager, Onboarding

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

We’re looking for a product manager to drive our provider onboarding experience to new heights.

As the product manager supporting onboarding, you'll be responsible for building and maintaining a delightful experience that helps providers get started on Headway. You’ll oversee each step of the onboarding process including: the intake experience, getting providers credentialed with insurance companies, and ultimately taking their first appointment. You will be responsible for helping to develop a strategy for this pod, create a multi-year roadmap, and collaborate with a talented cross-functional team across sales, operations, engineering, design, and data to learn from early experiments and deliver results at scale. 

What you’ll do at Headway:

• Craft delightful, data-driven product experiences to ensure our providers can get started on Headway easily & efficiently.
• Evolve & expand the strategy for how we can add value to the provider onboarding experience as we continue to scale our products to new states and improve insurance company coverage.
• Work closely with design, engineering, data, ops and other cross-functional partners to learn quickly and ship quickly.
• Deeply understand and embody the voice of our providers.

You’ll be great for this role if you:

• 1 -> 100+ product experience: You have 5+ years of experience improving and iterating on product experiences that customers love.
• Data and results driven: You are a master at digging into data, defining clear goals, running toward them & bringing your team along the way.
• Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
• Empathetic: You possess deep user empathy, have strong intuition on how they think, and love delighting them.
• Appreciate quality: You have an exceptionally high bar for building incredible experiences.

Compensation and Benefits:

• Salary information is based on a single salary target per role:
• The starting salary for Senior Product Manager, Onboarding is $200,000.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-RJ1

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.