Head of Comms

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 70,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, GV, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Role

We are looking for our first Head of Communications to join Headway at a pivotal time for our company. In this role, you will lead a team responsible for defining, shaping and amplifying Headway’s story among a diverse set of audiences - patients, providers, payers, investors and employees -  establishing Headway as the trusted leader in the mental health category.  You will report to the Head of Brand, PMM & Communications and your team’s work will span corporate, product, consumer, financial and internal communications.  

As a masterful storyteller, you will be responsible for taking complex business initiatives and turning them into stories that are easy to understand, dynamic, memorable and influential in the market.  Given the nature of our industry, you’ll rely on your strong instincts and problem-solving skills to help us navigate highly regulated, sensitive dynamics. And as someone who loves the art & science of the job, you’ll leverage data, creativity and innovation to continue pushing the team forward, finding new ways to seize share of voice, drive key messages and foster positive sentiment in the market. 

You Will:

• Build our Communications Strategy:  Define our role & approach to communications at Headway, including the right channels and KPI’s that map back to our business objectives.  
• Craft Headway’s Most Important Stories: Demonstrating a deep understanding of our diverse audiences, business and industry dynamics, develop and steward core corporate, consumer, product, financial, and internal narratives that position us as a thought leader in mental health. Leverage data & AI to fuel an always-on machine of insights and creative storytelling.  In partnership with our executive team, help shape and amplify their voices as category experts.  
• Drive Share of Voice: Identify the channels, forums where our stakeholders are paying attention and then deliver outsized, positive attention for Headway in those channels
• Build & Protect Headway’s Reputation:  Working closely with cross-functional partners, anticipate and manage the communications implications of business and industry news. ​​Lead reputation and crisis planning, anticipating how issues may impact multiple sides of the marketplace and responding with clarity and care. 
• Turn Employees into Brand Advocates:  Ensure clear, consistent messaging that drives alignment, engagement, and trust across the organization during periods of growth and change.
• Attract & Retain a High-Performing Team:  Lead a team of communications professionals operating at the highest levels; consistently pushing them to grow and drive increasing impact in the org. 

You’d be a great fit if…

• You have 14+ years of experience and at least 7 years of management experience in communications, for healthcare, consumer or tech companies. 
• You’ve successfully led corporate, consumer and internal communications at high-growth, complex organizations that operate in highly-regulated environments.  
• Deep expertise in identifying, building & executing meaningful, enduring company narratives that result in positive reputation & trust for the organization. 
• You’re an excellent cross-functional collaborator; proven success translating your partner’s business challenges into communications strategies. 
• Strong customer-first instincts and the ability to influence without authority, especially during times of uncertainty. 
• Comfort operating in ambiguity in a fast paced environment with high visibility and impact
• You’re a force-multiplier, known for attracting and building high-performing teams and unlocking excellent work among all those around you. 

Compensation and Benefits:

The expected base pay range for this position is $251,200 - $314,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more, click here.

A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.