Partnerships Success Associate

Our mission: Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations – ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services – from preventative health & wellness to complex chronic care management. 

We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at https://www.gethealthie.com/

Healthie is hiring a Partnerships Success Associate that will oversee and manage the day to day operations and success of our Marketplace Partners at Healthie. Reporting to the VP of Marketplace, you will be hands-on in the implementation, go-to-market, and ongoing management of our Product Partnerships. You will be responsible for the retention of partners and growth of partner activations among Healthie’s customer base, meeting quarterly and annual KRs and KPIs. You will collaborate with success, support, product and engineering teams to understand our customer’s needs and present win-win scenarios for Healthie’s customer base and our partners. 

What you’ll be doing and held accountable for:

Partner Management & Support

• Collaborate with the VP of Marketplace to refine partner management processes and ensure partners are supported in go-to-market efforts and ongoing interactions.
• Conduct regular 1:1s and manage day-to-day operations for a designated list of marketplace partners, fostering high internal satisfaction and understanding.
• Build strong rapport with cross-functional teams (success, support, sales) and maintain transparent communication with leadership.
• Increase partner NPS and drive growth in customer adoption of marketplace partners.

Strategic Growth & Market Expansion

• Structure the partnership success process, including updates, meeting cadences, go-to-market facilitation, and webinar support, while identifying opportunities for partner-driven market expansion.
• Identify and address product gaps that new partners could fill, and flag key results (KRs), customer challenges, and solutions for ongoing improvement.
• Drive revenue by ensuring 100% collection of marketplace fees and increasing consistency in KPIs, SLAs, and OKRs.
• Attend conferences and events to represent the marketplace and support strategic growth initiatives.

Collaboration & Communication

• Interface with customers and Customer Success Managers to align partner solutions with client needs, enhancing marketplace value.
• Support cross-functional teams by joining customer-facing calls and facilitating communication between partners and internal teams.
• Participate in the acquisition of new partners, leveraging collaboration with the Director of Marketplace to expand the partner ecosystem.
• Ensure positive feedback from peers and team members by maintaining transparent and effective communication across all levels.

Requirements:

• Partnership Management - 3+ years of managing partnerships with relationship management/sales within B2B SaaS companies
• Health-Tech Knowledge - Experience in digital health/health-tech including knowledge of provider-facing tools
• Quota Achievement - Consistent track record of meeting or exceeding quotas
• Technical Acumen - Some technical knowledge, a basic knowledge of APIs
• Tool Proficiency - Experience with software tools and platforms like Salesforce, Notion, Monday, Partnerfleet, and HelpScout
• Project Management - Strong project management skills to facilitate the smooth roll-out of new partners
• Cross-Functional Collaboration - Strong cross-functional experience collaborating with Customer Success Managers to identify areas of opportunities for partners
• Analytical Problem-Solving - Strong problem-solving and analytical skills
• Strong interpersonal and leadership skills: You care about people - your colleagues, our customers, and everyone around you. People want to work for and with you. You lead with influence, not authority.
• Exceptional communication skills, both written & verbal.
• Grit: You have a bias towards execution. You maniacally focus on getting the job done, and nothing slows you down. 
• Mission driven: You have a passion for healthcare and want to work at a place that cares deeply about helping to improve patient outcomes and experiences.
• Embody Good Citizen Principles: You incorporate Healthie’s values (Respect, Reliability, Resilience) in your work.

Why you’ll love working at Healthie:

• High caliber team: make an impact on something that truly helps people alongside an incredible, high performing team
• Respectful culture: Egos get checked at the door! We take immense pride in self awareness and teamwork
• Big mission: we're expanding access to healthcare and enabling better outcomes through technology
• Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand
• The challenge: make a big impact by joining a fast-growing team in its early stages of scaling
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

In addition to finding people who are truly excellent at what they do, we take our core values at Healthie seriously:

Respect: "Make improvements, not excuses. Seek respect, not attention." We approach our work with a quiet-ego, open-mindedness, and gratitude. We collaborate with kindness and are respectful toward each other and the work we contribute. We embrace diversity of thought as an advantage and create space for differing perspectives and methods. We recognize that no one person is more important than another, no task is beneath us, and each person’s work is valuable to our success.

Resilience: “When the going gets tough, the tough gets going." No matter the challenges or setbacks we face, we find a way to push forward with grit and determination to reach our goals. Together, we are unified in our mission and know no bounds.

Reliability: "With great power comes great responsibility." Healthie builds business-critical, healthcare-critical software, and we take great care to both safeguard client information and ensure that our platform and team are able to handle anything that comes our way. We show up for our team, our customers, and our product with reliability. We say what we mean, and we do what we say.

Logistics

Location: NYC, Hybrid (2-3 days per week in office)

This is a full-time position.

U.S. work authorization is required, Healthie does not provide sponsorship.

The base salary for this role is $78,000 - $88,000 per year + annual company bonus and benefits

The target salary range for this position is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

An overview of Compensation, Equity, & Benefits Provided by Heathie

We believe in supporting the personal and professional success of our team members, and offer a three-part package to our employees. Note: We will continue to improve on these benefits, so the below list is always subject to change.

Part 1: Compensation and Rewards:

• Base Salary: A competitive salary in line with your experience & industry standards. Our People & Finance teams benchmark all salaries using Pave. Pave provides real-time data and compensation management workflows that enable us to make fair and defensible compensation decisions.
• Stock options: In addition to competitive and benchmarked salary, Healthie offers equity with a traditional 4 year vesting schedule, and a one year cliff.
• Company-wide, performance bonus: We offer employees an annual company-performance basis according to our revenue goals. If Healthie succeeds, you succeed. 
• Retirement Planning: Employer sponsored 401(k) match of up to 4% 
• Commuter Benefits: Use pre-tax dollars that are deducted directly from your paycheck, so you can get to work with a little less effort.

Part 2: Health and Wellness for you and your family: 

• Medical, Dental, Vision: benefits start on the first day of the month following your start date. Healthie provides $520./ per month stipend toward your healthcare premiums which fully covers most plan options for the employee and part of the dependents premium. HSA and FSA plans available.
• One Medical: You and your dependents also receive an individual One Medical account which is valued at $199/year per user (available in select locations)
• Nutritional Care: Access to Nutritional Coaching through one of our nutritional care partners
• Mental Healthcare: Access to Talkspace for Mental Healthcare with Aetna Medical enrollment, 1 year membership + 1 live video visit/month and unlimited messaging.
• Virtual Care: Access to Teladoc for 24/7 virtual care. Membership is free, regular copays apply.
• Sick Days and Medical Leave: Take the time you need to recover when you’re sick. Healthie provides 7 days paid medical leave if you’ll be away from work due to illness or injury for more than 7 consecutive work days.
• Fitness Perk: Monthly Fitness Stipend, $40 per month towards gym memberships, fitness classes, massage, etc.
• Parental Leave: 16 weeks of paid parental leave
• Fertility Care: Access to fertility care support through Kindbody, 20% of all services, regular copays apply.
• Additional Coverage: Life and disability coverages
  • Employer-Paid Life and AD&D: Basic life Insurance so you and your loved ones are covered in case something happens.
  • Employer-Paid Short Term Disability Insurance: If you’re disabled from illness or injury for a short period of time, this policy will make sure you’re financially covered up to $1000/week, so you can focus on getting better.
  • Supplemental Life Insurance: Offered to everyone on Justworks, this insurance policy gives you extra peace of mind, including automatic deduction

Part 3: A world-class culture you can thrive in:

• Flexible work environment: 70% of Healthie team members work fully remote and 30% work in a hybrid model from our New York City (Midtown) office
• Values-driven culture: No ego policy in line with our Core Values: Respect, Resilience, & Reliability
• Computer: A MacBook is issued to all full-time hires
• Learning & Development: Up to $400 each year
• Co-working Membership: Up to $300 per month 
• Home Office Stipend: Up to $500 every other year
• Open Vacation Policy: flexible paid time off in addition to 12 paid holidays throughout the year

Application Process: As part of the application process for this position, we will ask you to submit a writing sample. This will include: example emails to partners, prospects, and/or an example of a social media post.

Interview Process

Resume Review

• Round 1: Preliminary Interview- 15 minutes (Director of Talent)
• Round 2:  Interview- 30 minutes (Chief of Staff)
• Round 3: Interview- 20 minutes (COO)
• Round 4: Executive Interview- 20 minutes (CEO)

Reference Check

Healthie participates in E-Verify.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.