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Director, Product

New York, New York, United States

Our mission

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.

Learn more at: https://www.gethealthie.com/

About the Role

We are hiring an exceptional Director of Product to lead roadmapping and execution of Healthie’s important, complex and growing product portfolio. In this mission critical position, you will define and deliver on a detailed product roadmap that aligns with our mission of enabling clinically excellent care, with a sharp focus on understanding the needs of our customers—and their customers.

Healthie takes a customer-centric approach to product development, and accordingly in your role, you’ll work closely with customer-facing teams (and customers directly) to prioritize & solve problems that improve the clinical, administrative, developer, and patient experience using Healthie. You’ll build and mentor a high-performing product team and work closely with our design and engineering teams to execute on Healthie’s Ambitious Product Vision. You’ll own some of the hardest decisions at Healthie - the tradeoffs to make in a given quarter across features, tech investments, QoL improvements, and more. You’ll ensure tight execution on rollouts - conducting flawless feature flagging and phased initiatives with fast follow ups organized with strong internal and external communication. You’ll be a strong voice for our customers and synthesize feedback from many sources (we’re lucky that our customers feel so passionate about Healthie’s Product!)  and identify strongest opportunities to improve our SaaS platform. You’ll also make sure that we execute an on-time, comprehensive Product Roadmapping process. 

Details, details

  • This is a full-time, hybrid position located in either our NYC  or our LA office. (2-3 days/week in office)
  • The base salary for this role is $190,000 - $210,000
  • U.S. work authorization is required and Healthie does not provide sponsorship.

About You

  • You have 7+ years of Product Management experience, including roles where you’ve demonstrated ownership of key product areas, and direct experience in healthcare. You thrive on solving complex problems to deliver results that align with strategic company goals.
  • You have a proven ability to set priorities and make decisions about what to build (and what not to), using both qualitative and quantitative data. You confidently navigate tradeoffs while maintaining alignment with the company’s vision and objectives.
  • You are an exceptional communicator, capable of articulating complex ideas clearly and concisely to your team, executive leadership, and external stakeholders. Your ability to align diverse perspectives fosters collaboration across functions and ensures a seamless customer experience.
  • You balance strategic thinking with attention to detail, ensuring that all use cases, edge cases, and interdependencies are addressed. Your thorough and actionable product requirements enable smooth, efficient implementation.
  • You are customer-obsessed, with a commitment to deeply understanding their needs through direct engagement and feedback. You guide your team to translate insights into innovative, measurable solutions that drive customer satisfaction and business outcomes.
  • You maintain a strong focus on execution, empowering your team to overcome obstacles and deliver results. Your adaptability and problem-solving skills ensure progress even in a fast-paced and evolving environment.
  • You are passionate about healthcare and excited by the opportunity to improve patient outcomes and experiences. The chance to lead impactful change at a mission-driven company motivates you to excel.
  • You exemplify Healthie’s core values of Respect, Reliability, and Resilience. Your leadership style fosters a culture of collaboration, trust, and alignment with the company’s goals and vision.
  • You bring experience across B2B SaaS, healthcare delivery, and customer-facing functions like support or success, enabling you to lead effectively in a dynamic and cross-functional environment.

Interview Process

  • Quick chat with Katie, Director of Talent (15 minutes)
  • Interview with Jonathan, VP of Engineering (30 minutes)
  • Executive Interviews with Erica CEO and Cavan CTO, cofounders and Tariq, COO (20 minutes each)
  • Interview with Matt, Director of Design (30 minutes) & Justin, VP of Customer Support (30 minutes)
  • Group Interview with Emma, Director of Customer Success; Dustin, Product Manager; and Micah Potts, Senior Engineering Manager (45 minutes) 
  • Reference checks

To learn more about Working at Healthie & our benefits, click here

Healthie participates in E-Verify.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day. 

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