Back to jobs
New

Operations & Special Projects Associate

New York, New York, United States

Our mission

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.

Learn more at https://www.gethealthie.com/

About the role

Healthie is hiring an Operations & Special Projects Associate, reporting to our Chief of Staff. This individual will be instrumental in ensuring seamless coordination within the Executive Office and across all departments, acting as a thought partner in driving forward Healthie’s priorities around innovation, customer experience, and operational excellence. In this role, you will assist the Chief of Staff with day-to-day operations, including policy and process analysis, preparing internal and external communications, and ensuring clear alignment on executive priorities. As a member of CEO’s office, you will coordinate cross-functional initiatives alongside senior leaders and key stakeholders at the company.

You’ll be expected to own and execute a wide range of special projects and time-sensitive assignments, with a strong focus on identifying issues, clearly communicating them, and executing effective solutions. A core part of this role includes building and refining internal processes, operational workflows, and documentation to enhance efficiency and drive consistency across the organization. You’ll join customer meetings and serve as an important voice in the room for leadership offsites and company-wide retreats. 

The ideal candidate is a highly organized, resourceful, and proactive professional who thrives in a fast-paced, high-growth environment. You are a doer—someone who takes initiative, moves quickly, and delivers exceptional results without excuses. You’re resilient in the face of challenges, respectful in all interactions, and highly collaborative across teams and functions. You lead without ego, operate with humility, and take pride in overachieving outcomes. You are comfortable being a high performer reporting to a high performer, and you bring a strong sense of ownership, follow-through, and accountability to everything you do. Your ability to anticipate needs, drive clarity, and move initiatives forward will be critical to the success of the Executive Office and the broader Healthie team.

Details, details

  • This is a full-time, hybrid position located in our NYC HQ
  • U.S. Work Authorization is required
  • The salary range is $80,000-$90,000

About you

  • You have 1-2 years of experience in operations, project management, or a similar cross-functional role—ideally within a high-growth SaaS or healthcare technology company. You’ve supported senior executives and know how to drive outcomes without needing constant direction.

  • You are hungry, curious, and have an insatiable thirst to learn and grow. You actively seek feedback, look for ways to stretch your skill set, and are excited by the opportunity to evolve alongside a scaling company.

  • You hold yourself to the highest standard when it comes to the quality and execution of your work. For you, the job isn’t done until it’s done right — regardless of whether that falls inside or outside of traditional 9-to-5 hours. You’re motivated by outcomes and impact, and you’re comfortable putting in extra time, including evenings or weekends when needed, to ensure things move forward and nothing falls through the cracks.

  • You’re a generalist with a broad skill set. From drafting executive communications and building project trackers, to owning event logistics and improving internal processes—you’re comfortable navigating ambiguity and wearing many hats to get the job done.

  • You’re an exceptional communicator—especially in writing. You can take complex, often high-stakes ideas and translate them into clear, actionable narratives. You communicate proactively and with precision, and are comfortable drafting internal updates and talking points for senior leaders.

  • You are highly organized, self-directed, and thrive in a fast-paced, ever-changing environment. You know how to manage competing priorities, move initiatives forward, and follow through on details—often under tight deadlines.

  • You take initiative, ask smart questions, and embrace the challenge of figuring things out. You are comfortable exhausting all of the resources at your disposal and thinking outside of the box to solve problems. You’re solutions-oriented, resourceful, and driven to overachieve. You don’t wait for permission—you make progress happen.

  • You’re comfortable working with modern tools and platforms to manage workflows and information. Experience with tools like Notion, Google Workspace, Slack, Monday, Asana, or similar is a plus. You embrace learning new technology, and have an open mind about adopting new tools into your processes.

  • You deeply align with Healthie’s core values of Respect, Resilience, and Reliability. You have high emotional intelligence and you lead without ego, communicate with integrity, and bring a thoughtful, team-first mindset to everything you do.

  • You’re excited about being in a highly visible, high-impact operations role — not because it comes with the spotlight, but because you understand the critical nature of the work behind the scenes. You take pride in making complex, high-stakes operations run smoothly and appear effortless to others. You’re energized by supporting company-wide priorities and working directly with executive leadership, even when the work isn’t always celebrated externally. You find motivation in being the person others can rely on to keep the engine running.

Career trajectory –   This is an incredible opportunity to gain firsthand exposure to the inner workings of a rapidly scaling healthtech startup. Success in this role will lay a strong foundation for future growth opportunities at Healthie, with a potential path into Operations leadership or a future Chief of Staff role, depending on your unique skills and interests.

Interview Process

Please submit your application directly through Healthie's Greenhouse job board. Please include a cover letter and writing samples as reequested.

  • Quick chat with Katie, Director of Talent (20 minutes)
  • Interview with Jenna, Chief of Staff (30 minutes)
  • Group round interview with Lee, Anna, & Cindy (45 minutes)
  • Final session in office (30 minutes)
    • Project- meet in office, Erica & Jenna
  • Reference checks

Healthie participates in e-verify

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day. 

Create a Job Alert

Interested in building your career at Healthie? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Please provide a minimum of three writing samples (without AI support). These can be sample emails, sample internal communication, etc. *

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Healthie’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.