Manager, Salesforce Administration

Chicago, IL

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! 

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.  

HealthJoy has garnered workplace awards for Inc. 's Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Product Team making that happen.

Your Impact: Driving Systems Transformation with AI

We're not just looking for a Salesforce administrator; we're seeking a systems architect and strategic leader to propel our Revenue Operations team into an AI-enabled center of excellence. This is a hands-on, senior-level role for a proactive problem-solver with 7+ years of experience. You will be responsible for the full lifecycle of our sales and go-to-market data, owning the Salesforce platform's configuration and user experience from end-to-end.

This role is a unique opportunity to directly shape our future. You will be at the forefront of our AI-forward strategy, using Salesforce as the central hub to drive systems transformation and implement intelligent automation. Your work will directly enable our organization to scale and make data-driven decisions that propel us toward our mission.

Desired Outcomes:

  • Architect an AI-Driven Go-to-Market Engine: Lead the strategic identification, evaluation, and implementation of AI and automation platforms across our go-to-market systems. Your work will be a force multiplier, automating processes, driving scalability, and unlocking novel, actionable insights from our data.
  • Own the Platform's Evolution: Design, configure, and maintain a high-performing Salesforce platform with an eye toward future scalability. While you will master declarative tools like Flow, your ability to read and debug Apex will be essential for architecting robust, maintainable solutions.
  • Empower Our Teams: Act as the primary technical expert, managing user roles, permissions, and security. You will empower our sales, customer success, and marketing teams through strategic training and support, ensuring they can leverage the platform to its full potential.
  • Be a Data Visionary: Transform our go-to-market data into a reliable, single source of truth. You will not only ensure data integrity and cleanliness but also design and create dynamic dashboards and reports that provide leadership with real-time visibility into key revenue metrics, enabling proactive, data-driven strategic decisions.

Key Responsibilities:

  • Pioneer AI Implementation: Partner with leadership to vet and deploy AI and machine learning tools, creating a roadmap for a smarter, more automated revenue engine.
  • Serve as a Strategic Partner: Collaborate with cross-functional teams to gather requirements and translate business needs into technical solutions that align with the company's long-term vision.
  • Mentor and Lead: Lead contractor resources on Salesforce projects, fostering a culture of technical excellence and continuous improvement.
  • Administer and configure a complex Salesforce platform, including custom objects, fields, workflows, and integrations, while leveraging Salesforce Flows, Lightning Web Components (LWCs), and other advanced platform capabilities.
  • Perform regular data hygiene activities to ensure data quality and integrity.
  • Assist in cross-functional implementations and maintenance of tools that integrate with Salesforce.
  • Create and maintain comprehensive documentation for all Salesforce configurations and processes.
  • Stay current with new Salesforce releases, features, and best practices.

Culture & Values:

Our company values are the heart of our culture. We’re looking for someone who doesn’t just fit in, but helps us build a stronger team by living these values every day.

  • Deliver Joy: We find joy in our work and strive to deliver a joyful experience to our users and teammates. This means being a positive force, celebrating wins (both big and small), and taking pride in creating a seamless and delightful platform experience.
  • Accountability: We own our work, our outcomes, and our mistakes. We believe in following through on commitments and taking responsibility for our actions, which builds a foundation of trust and reliability within the team.
  • Open in Heart and Mind: We approach challenges and disagreements with an open heart and an open mind. This value means being receptive to new ideas, different perspectives, and constructive feedback, and choosing empathy over judgment.
  • Purpose over Pride: Our collective mission to improve health outcomes is bigger than any single ego or personal agenda. We set aside pride and focus on what’s best for the company and our users, collaborating openly and honestly to achieve our shared purpose.
  • Care: We genuinely care about our colleagues, our users, and the quality of our work. This value is reflected in how we support each other, the attention to detail we bring to every task, and our commitment to building a product that truly makes a difference.

Your experience.

  • 7+ years of hands-on experience as a Salesforce Administrator.
  • Technical Skills: 
    • Proven track record as the Subject Matter Expert (SME) for all things Salesforce, serving as the go-to resource for system configuration, customization, and best practices.
    • Strong experience designing, building, and managing integrations. including migrating data and processes from legacy software systems to Salesforce.
    • Demonstrated ability to evaluate integration tools, architect solutions, and ensure seamless data flow across platforms.

Leadership Skills:

    • Adaptability: Thrive in a fast-paced, ambiguous startup environment where priorities can shift quickly.
    • Proactive Problem-Solver: Don't wait to be told what to do; identify challenges, propose solutions and advocate for needed change.
    • Communication: Clearly articulate technical concepts to non-technical stakeholders and work effectively across departments.
    • Business Acumen: Demonstrates strong business acumen with the ability to think strategically, aligning team deliverables with broader business objectives and ensuring work directly supports organizational goals. 

AI Acumen:

  • A forward-leaning mindset toward leveraging AI and machine learning to drive and optimize business outcomes. Experience with or a strong desire to learn Agentforce, N8N, or other agentic AI and automation platforms.

Total Rewards 

Job Level: 50  

Base Compensation Range for Job Level: $140,000-$160,000

The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. 

HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. 

At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. 

In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes:

  • Medical, Dental and vision insurance packages
  • HSA contribution match
  • Stock options for eligible roles
  • 401k match
  • Paid parental leave
  • Company sponsored Short Term and Long Term Disability coverage
  • Flexible PTO 

Commitment to Equal Pay

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. 

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. 

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes. 

Commitment to Equal Opportunity

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. 

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.

 

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