Principal Product Manager

Remote

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! 

HealthJoy is at the forefront of leveraging AI and machine learning to transform the healthcare benefits industry. We are building intelligent platforms that use predictive analytics, natural language processing, and machine learning to solve critical challenges like benefits navigation, claims processing, and personalized plan recommendations. Our team is passionate about creating a more equitable and understandable benefits experience, while saving our clients time and money. 

HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 375 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Product team making that happen.

Your Impact

We are seeking a Principal Product Manager to lead the product strategy and execution for our suite of partner enablement tools. This role is responsible for developing the platforms that provide engagement, communication, education, and reporting capabilities, which empower our Broker Partners to successfully execute their unique benefits strategies and drive client adoption.

You will be focused on integrating these tools seamlessly across the entire B2B Partner Lifecycle, ensuring partners can easily prove and sustain HealthJoy’s value. Your leadership in delivering actionable reporting and intuitive tooling will directly power increasing Net Dollar Retention (NDR).

What You’ll Do

  • Actionable Value Reporting & Analytics: Define and lead the product roadmap for all partner-facing performance reporting and analytics tools. Ensure reporting provides Broker Partners with the objective evidence they need to demonstrate client ROI, prove program success, and secure long-term client retention.
  • Engagement, Communication, and Education Tooling: Own the roadmap for our partner communication platform, educational modules, and client-facing dashboards. Develop features that make it easy for partners to understand, communicate, and teach their clients about HealthJoy’s value proposition.
  • Broker Strategy Alignment: Collaborate directly with our Broker Partner team and sales leadership to translate their strategic account needs and content requirements into a clear product vision for their customized HealthJoy Member experience .
  • B2B Lifecycle Integration: Partner with the Client Setup domain team to ensure new client data integration and activation are flawless, enabling partners to immediately leverage the full suite of reporting and engagement tools from day one.
  • Tool Adoption & Feature Development: Lead the development lifecycle from ideation to launch for new features within the Partner Enablement Suite. Develop strategies to maximize the adoption and usage of these tools by Broker and HR personas.
  • Stakeholder Collaboration: Work with internal teams, including Data Science, Engineering, Design, Marketing, and Sales, to ensure all tools deliver a consistent, powerful message and successfully support the B2B go-to-market strategy.
  • Competitive Analysis: Stay current on the competitive landscape for B2B partner platforms, analytics, and CRM/engagement tooling in the benefits technology space.

What You’ll Bring

  • Experience: 7+ years of product management experience, preferably in the healthcare or health technology industry.
  • Domain Knowledge: Strong understanding of healthcare benefits, provider networks, claims data and the dynamics of healthcare costs. Experience working with or for benefits brokers, consultants, or health plans is highly desirable.
  • AI literacy and usage: Practical, hands-on experience leveraging generative AI tools (e.g., LLMs like ChatGPT, Claude, Gemini, or specialized internal tools) to dramatically accelerate routine PM tasks such as market analysis, user feedback summarization, initial spec drafting, and competitive research, freeing up time for high-value strategic work.
  • Partner Tooling & Platform Expertise: Proven experience developing and scaling B2B product features, specifically focused on analytics/BI platforms, partner-facing communication portals, or customer/partner success tooling. Bonus: Foundational understanding of core AI/ML concepts (e.g., supervised/unsupervised learning, model training, RAG) to effectively identify opportunities for, scope, and articulate requirements for AI-powered product features that solve genuine user problems.
  • Reporting & Data Visualization: Strong ability to translate complex data (claims, cost, utilization) into clear, intuitive, and actionable insights suitable for a C-level or HR audience.
  • Broker & HR Persona Knowledge: Deep experience working with or for benefits brokers, consultants, or health plans, with an emphasis on creating product solutions tailored for the Broker and Employer HR personas.
  • Data-Driven: Demonstrated ability to use data to inform product decisions and measure success.
  • Communication: Excellent communication skills with the ability to articulate complex concepts to both technical and non-technical audiences, including external partners.
  • Problem-Solver: A resourceful, creative, and proactive problem-solver who can navigate ambiguity and complexity in a fast-paced environment.

Total Rewards 

Job Level: Band 40

Base Compensation Range for Job Level: $150,000 - $180,000 annually 

The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. 

HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. 

At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. 

In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes:

  • Medical, Dental, and vision insurance packages
  • HSA contribution match
  • Stock options for eligible roles
  • 401k match
  • Paid parental leave
  • Company sponsored Short Term and Long Term Disability coverage
  • Flexible PTO 

Commitment to Equal Pay

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. 

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. 

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes. 

Commitment to Equal Opportunity

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. 

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.

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