Orders Management Coordinator – Home Health

Description:

At Health Link Home Health Agency, we are committed to delivering high-quality, compassionate care to patients in the comfort of their homes. Based in Walnut Creek, CA, our interdisciplinary team works closely with physicians, patients, and families to create individualized care plans that promote recovery, independence, and optimal health outcomes.

We are seeking a highly organized and detail-oriented Orders Management Coordinator to join our in-office team in Walnut Creek, CA. In this critical administrative role, you will be responsible for managing the end-to-end process of physician orders to support timely, compliant, and efficient home health care delivery. Your work ensures the accuracy of clinical documentation and plays a key role in Health Link’s operational excellence and patient care standards.

Key Responsibilities:

    •    Track, process, and manage all physician orders related to home health episodes (e.g., Start of Care, Recertifications, Resumptions, Discharges).
    •    Communicate with physician offices to obtain signatures, request corrections, and resolve missing or incomplete orders.
    •    Review and verify orders for accuracy and compliance before submitting to providers.
    •    Maintain thorough records in the EMR system and internal logs to ensure accurate documentation and tracking of outstanding orders.
    •    Collaborate with clinical and field staff to ensure timely documentation and plan of care updates.
    •    Monitor aging orders and follow up regularly to minimize billing delays and ensure compliance.
    •    Support audits and internal reviews by organizing and supplying order documentation as needed.
    •    Assist with onboarding and training related to order management procedures and workflows.

Qualifications:
    •    High school diploma or equivalent required; Associate’s degree or relevant healthcare certification preferred.
    •    Minimum of 2 years of experience in a healthcare administrative role; prior home health experience strongly preferred.
    •    Familiarity with EMR systems such as  WellSky, or equivalent platforms.
    •    Knowledge of Medicare/Medicaid regulations and home health compliance standards.
    •    Strong attention to detail, time management, and multitasking skills.
    •    Excellent communication and interpersonal skills to professionally interact with physicians and internal teams.
    •    Ability to manage sensitive data and maintain strict confidentiality in accordance with HIPAA regulations.

Working Conditions:
    •    This is a Monday–Friday, in-office position located at our Walnut Creek location.
    •    Standard office environment with regular computer and phone use.
    •    Occasional extended hours may be required based on workload or urgent documentation needs.

Job Type: Full Time

Pay: $23 per hour DOE

Benefits:
Health Link Home Health Agency offers a competitive compensation and benefits package, including:
    •    Medical, dental, and vision insurance
    •    Paid time off and holidays
    •    401(k) retirement plan
    •    Training and development opportunities
    •    Supportive, team-oriented work environment