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Helpdesk Technician 2

Miami, FL

**Miami Local Applicants Only**

We are looking for a Helpdesk Level 2/3 Technician to join our team to help support a global market leader experiencing explosive growth. You will contribute to the massive development of our company as a part of the hear.com IT Operations team with its multi-faceted tasks and direct impact. Through your enthusiasm, you directly support hear.com in building up our concept and growing it sustainably.

Why hear.com?

  • A global company with a long-term vision and strong growth
  • An opportunity to impact happy and grateful customers every single day
  • A chance to shape the future of a health-technology leader
  • A unique content-driven, top-performing, and family-type work culture
  • A high degree of autonomy and responsibility from day one
  • An open-minded and international working environment that fosters creativity
  • Excellent salary and benefits package with entrepreneurial incentives

What we offer…

  • Onsite Schedule: Monday to Friday Address: 396 Alhambra Circle, Coral Gables, FL 33134
  • Start-up feeling, weekly bonding events, casual work environment, free parking, snacks, drinks, breakfast, and lunch
  • Full Medical, Dental, Vision Benefits, 401K, Parental leave and PTO
  • Working with cutting edge technologies to support company operations and secure company assets

During a typical day you will...

  • Primarily work with the internal Helpdesk Team with all helpdesk related topics, from both on-site and home-based users
  • Onboard and log systems for company use
  • Maintain IT asset records and IT documentation
  • Assist the Helpdesk team and Systems Administrators with tasks related to IT Operations, to include infrastructure design implementation, regulatory compliance, systems logic, maintenance, and systems security (as assigned)
  • Various other duties may be assigned for the betterment of the company, as required
  • Support and extend user education related to established best-practices and company policies, pertaining to IT systems and process, and cyber security

You have…

  • A Computer Science, Information Assurance/Security, or related degree
  • Excellent communication skills
  • Experience working with Enterprise Networks
  • A quick study and willing to learn and grow in the role
  • A passion for technology
  • Above-average to expert-level knowledge of computer systems/networks
  • Excellent troubleshooting knowledge for different types of programs and devices
  • Certifications with Microsoft and/or networking technologies
  • Excellent communication and organizational skills
  • A self-motivated attitude wanting to get things done
  • Experience working with and supporting MS Office 365, and MS Windows 10/11 in an enterprise environment
  • Microsoft Server 2016/2019/2022 experience
  • Active Directory experience
  • Experience with cloud technologies

You are...

  • A confident professional who has a passion for tech
  • An ambitious self-starter – you love the feeling of crossing items off your task list
  • A self-driven and reliable problem solver with a highly collaborative approach
  • Positive, flexible, and well-organized to thrive in a rapid environment and meet challenging deadlines
  • Organized and detail-oriented, and follow-through is your specialty
  • A clear communicator, can take feedback well, and want to collaborate with others to learn and improve yourself
  • Super friendly! You keep the good vibes going

Why hear.com?

hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped hundreds of thousands of customers get on the path to better hearing. In just 12 years, we have grown from 2 to over 1,500 team members. We help our customers hear well to live well in 8 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, never to be corporate, and to always live Day One.

Join us now as we are shaping this fascinating consumer healthcare space!

Check us out on:

  • Tiktok: @hear.com_hearingloss
  • Instagram: hear.com_Official
  • website: www.hear.com

 

 

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