
Case Manager - Operations
**Miami Applicants only**
Who We Are
We are the fastest-growing hearing care company globally š Since 2012, we've redefined hearing care with our unique digital business model. š» We're proud to be a profitable global health-technology leader with a mission to help everyone hear well to live well. With over 1,100 team members in 7 international locations, we've transformed the lives of hundreds of thousands of customers. We're shaping the future of hearing care š¦»š¼, and every day our team helps customers improve their quality of life through better hearing. Join us in creating a world where everyone can "Hear Well to Live Well." š
The Role (Spoiler: It's Way More Than Admin Work)
Calling all detail-obsessed, process-driven, people-loving pros! Weāre on the lookout for an enthusiastic Case Manager who thrives on getting the small things right to make a big impact. Youāll be the steady hand guiding our sales consultants and partners through the operational side of our customerās hearing journey with clarity, kindness, and efficiency.
This role isnāt just about managing casesāitās about creating confidence, building trust, and ensuring every consultant and Partner feels seen, heard, and supported.
What You'll Do Daily
Be the Calm in the Chaos:
- Own the day-to-day coordination of customer journeys from order to delivery
- Communicate clearly with customers and internal teams to resolve issues quickly and kindly
- Verify orders and customer info with hawk-like accuracy š
- Liaise with providers, track shipments, manage timelines, and keep everyone on the same page š¦
- Spot problems before they happen and jump in with solutions
- Keep systems (and your inbox) clean, updated, and organized
What Makes Our Top Case Managers Rock Stars:
- People-Focused Pro ā Youāre the kind of person who genuinely enjoys helping others and making their lives easier
- Detail Devotee ā You love crossing every ātā and dotting every āiā
- Process Geek ā Workflows are your love language
- Cool Under Pressure ā When things get busy, you stay calm, clear-headed, and kind
- Natural Collaborator ā You know how to work across teams without missing a beat
What You'll Need:
- 1+ years of experience in operations, case management, or admin support roles
- Bonus points for experience in healthcare, customer service, or logistics
- Tech savvy ā youāre comfortable using CRMs (we use Salesforce), Google Workspace, and Microsoft tools
- Strong written and verbal communication skills (you explain things clearly, with a smileāeven over email)
- Ability to prioritize, organize, and make things happen without micromanagement
- A growth mindsetāyouāre always learning, improving, and open to feedback
What We Offer:
- Competitive Compensation: Starting base salary of $20/hour (Possibility of increasing to $23/ hour based on performance after 3 months)
- The Whole Package: Medical, dental, vision, 401K, paid parental leave, PTO, sick time, company holidays šļø
- Hybrid Schedule: 10:00 - 7:00 pm EST OR 11:00 am - 8:00 pm EST Monday - Friday (A mix of remote and in-office work for flexibility and connection)
- Our Coral Gables HQ: 396 Alhambra Cir., FL 33134āfree garage parking š, weekly catered lunches š£, endless snacks š§, and yes⦠ping pong š
- Growth Opportunities: Love what you do? We promote from within and reward high performers š
Youāll Love This Role If...
- Youāre super organized and find joy in creating order from chaos
- You want to work in a startup-style environment thatās mission-driven and fun
- You love working with people just as much as processes
- Youāre looking for a job where your work actually matters š
Join our mission to create a world where everyone can "Hear Well to Live Well." Apply now and help us redefine what care really means. āØ
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