Salesforce Quality Analyst

audibene / hear.com is the fastest-growing audiology care company ever and a profitable global HealthTech with origins in Europe.  We are driven by our belief that every person should hear well to live well.  With our unique digital business model, we have changed the way hearing care is provided.   

Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 7 years we have grown our team from 2 to over 1,000 people.  We work hard and play hard in 11 international locations from Denver to Seoul. 

We are seeking a meticulous and detail-oriented Manual QA Engineer to join our dynamic team. The ideal candidate will have a strong background in software testing, with a focus on writing and maintaining test cases, logging issues effectively, and a keen understanding of UI and API automation testing using BDD frameworks. Additionally, the candidate should be knowledgeable in Salesforce and capable of verifying Salesforce implementations. The Manual QA Engineer will work closely with developers, product managers, and other QA team members to ensure the highest quality of our products.

• Test Case Development and Maintenance:
  • Design, write, and maintain comprehensive test cases based on product specifications and requirements.
  • Ensure test cases are up-to-date with the latest product changes and enhancements.
  • Organize and manage test case repositories, ensuring easy access and traceability.
• Manual Testing:
  • Execute test cases manually and ensure the functionality, performance, and stability of the software.
  • Perform exploratory testing to identify potential issues not covered by test cases.
  • Verify bug fixes and feature implementations through regression testing.
• Salesforce Verification:
  • Verify and validate Salesforce implementations, ensuring they meet business requirements and function correctly.
  • Conduct testing specific to Salesforce customizations, integrations, and workflows.
  • Collaborate with Salesforce developers and administrators to understand changes and updates.
• Issue Logging and Tracking:
  • Log detailed and accurate bug reports in the issue tracking system, including steps to reproduce, expected results, and actual results.
  • Prioritize and categorize issues based on severity and impact.
  • Collaborate with developers and other stakeholders to reproduce and troubleshoot reported issues.
• UI and API Automation Testing:
  • Develop and maintain automated test scripts for UI and API testing using BDD frameworks like Cucumber, Karate, and Rest Assured.
  • Integrate automated tests into the CI/CD pipeline to ensure continuous testing and quick feedback.
  • Collaborate with developers to identify test automation opportunities and ensure comprehensive test coverage.
• Collaboration and Communication:
  • Work closely with cross-functional teams to understand product requirements and provide feedback from a QA perspective.
  • Participate in daily stand-ups, sprint planning, and retrospective meetings.
  • Communicate testing progress, issues, and risks to the QA Lead and other stakeholders.
• Documentation and Reporting:
  • Document testing processes, methodologies, and best practices.
  • Generate and maintain QA metrics and reports to track testing progress and quality trends.
  • Provide input on improvements to the QA process and contribute to continuous improvement initiatives.

Qualifications:

• Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in manual software testing, with a focus on test case development and issue logging.
  • Experience in UI and API automation testing using BDD frameworks such as Cucumber, Karate, and Rest Assured.
  • Experience with Salesforce testing and verification.
• Technical Skills:
  • Proficiency in using test case management tools (e.g., TestRail, Zephyr) and issue tracking systems (e.g., JIRA, Bugzilla).
  • Strong understanding of software development life cycle (SDLC) and software testing methodologies.
  • Experience with different types of testing (functional, regression, usability, exploratory).
  • Basic understanding of OOP (Object-Oriented Programming) concepts and familiarity with programming languages such as Java, Ruby, Python, or JavaScript.
• Soft Skills:
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and a commitment to quality.
  • Effective communication and collaboration skills.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

• Familiarity with Agile/Scrum methodologies.
• Basic knowledge of SQL and ability to write simple queries for data validation.
• Experience with automated testing tools and frameworks is a plus.