Job Application for CDSUK- Jo M - TEST - HR Business Partner at Hearst

New

Summary: Join CDS Global as a Customer Service Representative and play a key role in supporting our team by delivering exceptional service to our clients. In this role, you'll handle customer inquiries, resolve issues, and ensure customer satisfaction with our services. This is a hybrid, regular position based in London, ideal for someone who is dependable, detail-oriented, and enjoys contributing as part of a collaborative, fast-paced team.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat promptly and professionally.
Resolve customer issues and escalate unresolved issues to the appropriate department.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve customer service processes.
Participate in training sessions to stay updated on product knowledge and service standards.

Qualifications:

High school diploma or equivalent; associate or bachelor's degree preferred.
Previous experience in customer service or a related field is desirable.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office Suite and CRM software.

Physical & Scheduling Requirements:

Training: Initial training sessions will be conducted in-office.
Working Hours: Monday to Friday, 9 AM to 5 PM with occasional weekend shifts.
Work Location: Hybrid model with both office and remote work options in London.

Salary: £25,000–£30,000 per annum, depending on experience and other relevant factors.

Benefits:

CDS Global offers a competitive benefits package to eligible employees, including:

Health insurance
Pension scheme
Paid time off and holidays

Additional Information:

All applicants must have the right to work in the UK. Pre-employment checks will be conducted where applicable. If you’re excited about this role but don’t meet every requirement, we encourage you to apply anyway. You might be just the right fit.

Create a Job Alert

Interested in building your career at Hearst? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Can you confirm you currently hold Right To Work in the UK without any requirement for sponsorship in the future?

Select...

Will you need sponsorship at any point as we do not provide it.

Select...

Are you currently 18 years of age or older?

Select...

How did you hear about this job?

Were you referred by a current employee?

Select...

If yes, please provide name:

Desired Pay

Have you previously worked for Hearst or any of its entities before?

Select...

If yes, please indicate the company and the year you last worked.

Do you know anyone who has been or is still employed by our organisation?

Select...

If yes, please provide name:

Have you any unspent criminal convictions or bind-overs, or any cautions, warnings or Reprimands?

Select...

Rehabilitation of Offenders Act

The Rehabilitation of Offenders Act helps rehabilitated ex-offenders back into work by allowing them not be declare criminal convictions to employers after the rehabilitation period set by the Court has elapsed and the convictions become "spent".

During the rehabilitation period, convictions are referred to as "unspent" convictions and must be declared to employers.

If yes, please provide further information.

Have you ever served in the Armed Forces of the United States of America (including the Reserves and National Guard)?

Select...

Hearst is committed to hiring and supporting veterans and military spouses/partners. If you would like to voluntarily disclose your status so it can be shared with our military recruiting team, you may do so above. Information will be treated as personal and confidential and will not be considered in hiring decisions. Refusal to provide the requested information will not result in any adverse treatment.

Are you a spouse or partner of someone who has ever served in the Armed Forces of the United States of America (including the Reserves and National Guard)?

Select...

This is a test

U.K. Demographic Questions

EEO Information: We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. This EEO information is being requested on a voluntary basis. You will not be subjected to adverse treatment either by providing the information or by failing to complete the sections. The purpose for this information is to assist us in promoting equal employment opportunities throughout our organization.

What is your gender identity?

Select...

Which of the following best describes your ethnic group?

Select...

Do you consider yourself to have a disability, long-term health condition, learning difference or neurodivergent condition?

Select...

Which age group do you belong to?

Select...

How would you describe your sexual orientation?

Select...

What was the occupation of your main household earner when you were approximately 14 years old?

Select...

What type of secondary school did you attend for the majority of your education?

Select...

Were you eligible for free school meals at any point during your secondary education?

Select...

Were you the first person in your immediate family to attend university?

Select...

Do you currently have caring responsibilities?

Select...

Do you have a close family member or guardian who worked in media, publishing, journalism, advertising or related industries when you were growing up?

Select...

Before obtaining your first paid professional role, did you complete an unpaid internship or work experience placement?

Select...

How did you first hear about careers in media, publishing or journalism?

Select...

Did you require any adjustments during the recruitment process?

Select...

Is there anything Hearst UK could do to make its recruitment process more inclusive?

Select...

CDSUK- Jo M - TEST - HR Business Partner

Apply for this job

U.K. Demographic Questions