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HCHB-Amy Waymeyer-TEST-Customer Experience Representative

Dallas, TX, United States

The Opportunity

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.

Hybrid: This hybrid role is based in Dallas, TX and requires working in the office 3-4 days per month.

What You’ll Do

  • Communicate with customers via phone, email, and live chat
  • Assist customers with questions, software navigation, and issue resolution
  • Identify trending issues and providing thorough research and documentation of findings
  • Coordinate with teams across the business to relay information

What You’ll Bring

Required Qualifications

  • Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
  • Quick learners with strong problem solving and creative thinking abilities
  • Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
  • Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
  • Bachelor's degree or an equivalent combination of some college and significant work experience.

Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

  • Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.
  • Leaders who care. Work in a culture where leaders value, support and invest in their people.
  • Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.
  • A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.

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