Assistant Studio Manager, Upper West Side

Role Summary:

The Assistant Studio Manager supports daily studio operations while leading and developing the Studio Coordinator team. This role helps bring the Heatwise experience to life by ensuring operational excellence, a high standard of client experience, and a welcoming, organized, and high-energy environment for our community. 

Who You Are:

Passionate, customer-service driven, hospitality focused, fun and positive individuals with a passion for health and wellness. Hyper-detailed with exceptional communication and interpersonal skills. The Assistant Studio Manager is someone looking to grow within the organization, take charge of the studio environment, and provide a one-of-a-kind client experience while promoting excellence from our front desk crew.

What You Will Do: 

• Provide daily leadership and direction to the Studio Coordinator team, fostering a positive, supportive, and high-performing environment
• Engage with clients and model a high standard of customer experience across the team
• Foster a strong sense of community, ensuring all clients feel welcomed and seen
• Partner with leadership on studio initiatives, including marketing, events, and partnerships
• Support hiring, training, and ongoing development of Studio Coordinators in collaboration with leadership
• Oversee overall studio organization, cleanliness, and upkeep
• Ensure smooth studio operations and clear team communication, and oversee the completion of all responsibilities by Studio Coordinators (Connecteam announcements, checklists, and messaging) 
• Monitor and maintain appropriate inventory levels for supplies, rentals, equipment, and client materials/gifts
• Ensure all recurring operational tasks are completed, including restocking, audits, reporting, and general studio prep
• Maintain strong knowledge of POS systems (Mariana Tek), retail offerings, and studio policies
• Identify and proactively communicate any operational or facility-related issues to the Studio Manager
• Support scheduling needs (shift coverage, swaps, availability changes) to ensure all shifts are properly staffed
• Support studio email communications and administrative tasks as needed
• Attend weekly leadership meetings and communicate relevant updates, challenges, and opportunities
• Contribute to a positive, collaborative team environment that supports efficiency and camaraderie

Qualifications:

• Warm, welcoming, and hospitality-driven
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Ability to take initiative and work independently
• Strong written communication skills
• Takes ownership of responsibilities and follows through consistently 
• 2+ years hospitality and/or sales experience preferred
• Passion for health, wellness, community and music
• Must be available Fridays and Saturdays, including holidays as needed

Benefits:

• Competitive compensation
• Work with a badass team of yogis at a growing company
• Complimentary Heatwise classes on standby
• Discounts on merchandise and workshops
• Complimentary standby access to fitness classes and wellness facilities through our partnerships.