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Inside Sales Development, Account Coordinator

New York, New York

Helaina is a VC-backed biotech startup creating a new category of functional food products.

Our vision is to bring the functional properties of human proteins to food. Helaina will be the first company to put human milk proteins into food, defining a new category of consumer nutrition products focused on supporting immunity. We see a range of opportunities to use our breast milk proteins to enhance other types of functional foods for all segments of the population.

Helaina is backed by top VCs in the industry including Spark Capital, Siam Capital, Primary Venture Partners, and Plum Alley. We are a team of change-makers looking for our next team member who is intensely passionate about advancing synthetic biology for food and beverage products and redefining the future of nutrition.

About the Job:

We are looking for an Inside Sales, Account Coordinator to join our team.  You will be responsible for outreach to marketing leads, booking calls for the sales team and working with existing customers to ensure their questions are answered in a timely manner.  We are looking for someone with excellent communication skills, quick and efficient problem solving skills, and a strong work ethic.  If you are a self-motivated individual with a passion for sales, we encourage you to apply.

What You’ll Do:

  • Outreach to marketing leads via multiple channels including phone, email, LinkedIn.
  • Set up, execute and report on the results for campaigns and sequences to leads in hubspot where appropriate.  
  • Take preliminary calls with leads and hand off to sales team if the lead is qualified
  • Use Hubspot (CRM) to manage leads and sales activities, track and report on outreach and meeting metrics, and provide regular reports on sales activities and results to leadership.  
  • Manage customer communication channels and coordinate with the appropriate internal contact to respond to customers’ general inquiries,
  • Provide sales support by taking orders, managing sample requests, shipping prototypes, and assisting with tradeshow preparation. 
  • Assist with literature and documentation requests. 
  • Serve as a member of the recall team to assist with customer communication and product traceability. 
  • Stay up-to-date on market trends, competition, and industry developments.

 

About You:

  • You have 2-5 years of experience in sales and comfortable with customer service or account management
  • You are excited to get on the phone with people you don’t know to build relationships 
  • You have strong verbal and written communication skills.
  • You are able to build and maintain rapport with potential clients.
  • You have strong time management and organizational skills.
  • You are able to work independently and as part of a team.
  • You are flexible and adaptable to change.
  • You have a desire to learn and grow in the sales field.
  • You are proficient in Hubspot and Google Suite.

Compensation is market-competitive with a yearly cash base of $50k - $70k plus equity.

Benefits:

Helaina was founded on the belief that families should have freedom of choice.  We are committed to providing an inclusive workplace that does just that, supporting our team's health, wellbeing and professional development at every stage and milestone.  We are proud to offer comprehensive health care, generous parental leave and childcare reimbursement, equity packages and more.  A few highlights include:

  • Full medical, vision and dental coverage
  • Short and long term disability insurance coverage
  • 401k match (up to 3%)
  • Unlimited vacation days, including an all-company holiday between Christmas and New Year
  • Paid Parental Leave for both parents + flexible return to work program
  • Childcare reimbursement program
  • Commuter Benefits
  • Leadership Development coaching through BetterUp

 

Visit us at https://www.myhelaina.com/news to learn more about Helaina.

 

Helaina is an Equal Opportunity Employer.  

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Helaina we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.  You may just be the strongest candidate for this or other roles.  For more information, please contact careers@myhelaina.com.  

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