Call Center Customer Service Representative (CSR)

L.A. Hydro Jet and Rooter Services, (a Helios Commercial Service Partners company) is a rapidly growing plumbing service company, that offers steady / stable employment. All positions are due to growth and we are looking for a few strong candidates. L.A. Hydro Jet and Rooter Services offers a great work environment along with great perks.

We are seeking a dynamic individual who is a quick learner and thrives in a quick paced environment. Applicants must be confident, detailed, organized, and a forward thinker. The candidate must be a strong decision maker, multi-tasker & detailed oriented.

Location:  in office in Sun Valley, California

Hours: Monday & Tuesday 9:00 AM-6:00 PM, Wednesday & Thursday 10:00 AM-7:00 PM, Friday 11:00 AM-8:00 PM

Weekends: Every 3rd Saturday from either 7:00 AM-4:00 PM OR 11:00 AM-8:00 PM- If you work a Saturday you will have Thursday off.

WHAT SETS US APART FROM THE REST:

• Competitive hourly wages
• Paid company holidays and paid time off
• Career growth opportunities, with promotions from within company
• Benefits package including health, dental & vision
• 401K & Pension Plans
• Excellent working conditions / friendly team atmosphere

WHAT L.A. Hydro-Jet & Rooter Services NEEDS FROM YOU:

• Must have Inbound heavy volume call center experience
• Answering phones & emails
• Inputting new work orders into the system for dispatch
• Scheduling service requests
• Clerical duties and reports
• Back-up training in different departments

WHAT SETS YOU APART:

• Organization, strong multitasking skills, and a quick learner
• Dependable, friendly & confident individual
• Detailed oriented & excellent memory
• Works well in a friendly team environment
• Minimum of 3 years of office experience
• Past customer service experience preferred

L.A. Hydro Jet and Rooter Services, a Helios company, determines compensation based on the cost of labor across several US geographic markets. The base pay for this position ranges from $21.00 to $23.25/hour. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.

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Helios Service Partners is the industry leader in Multi-Site Mechanical Service, Maintenance and Installation. Helios proudly self-performs HVAC, refrigeration, plumbing and commercial kitchen work for America’s top multi site businesses.