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Field Services Technology Manager

Orlando, Florida

A Field Services Technology Manager will empower our team by maximizing their proficiency and productivity within our Field Service Management system. The FST manager will drive operational excellence while leading the support, training and analytics functions related to our FSM system. By achieving these goals, you will play a crucial part in our business success, ensuring high user satisfaction, minimizing errors, and adapting smoothly to system updates and changes. Join us in making a lasting impact on our operational efficiency and business performance!

WHAT SETS HELIOS APART:

  • Opportunity to make a big impact quickly
  • Competitive Pay
  • Amazing people to work with

WHAT WILL YOU BE DOING:

  • Oversee all aspects of our Field Service Management platform across the Helios entities.
  • Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.
  • Communicate with users to identify their requirements and facilitate the process for continuous improvement.
  • Ensure processes stay consistent across job functions.
  • Lead training for new hires and for new continuous improvement initiatives.
  • Facilitate data cleanup activities.
  • Supervise activities of the Data Analytics team.
  • Build and Maintain integrations with various platforms.

WHAT HELIOS NEEDS FROM YOU:

  • Expert understanding of SamPro or other Field Service Management (FSM) platforms
  • Ability to manage a small number of individuals
  • Strong training and facilitation skills, ability to create engaging training material
  • Attention to detail and accuracy, knowledge of compliance standards and best practices
  • Excellent Project Management skills
  • Ability to increase overall operational efficiency as measured by reduced processing times and increased output

WHAT SETS YOU APART:

  • Personable, excellent communicator, able to foster strong relationships
  • Strong technical skills, project experience and analytical knowledge
  • Adaptable and Team Player
  • 5 to 10 years’ experience in similar systems management roles

Helios Commercial Service Partners determines compensation based on the cost of labor across several US geographic markets. The base pay for this position ranges from $80,000 - $100,000. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.

 

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Helios Service Partners is the industry leader in Multi-Site Mechanical Service, Maintenance and Installation. Helios proudly self-performs HVAC, refrigeration, plumbing and commercial kitchen work for America’s top multi site businesses.

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