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Billing Specialist - Commercial HVAC/R

Maitland, FL

Position Summary 
The Billing Specialist is responsible for the accurate and timely processing of invoices while supporting the company’s financial performance and operational efficiency. This role requires a high level of attention to detail, accountability, and the ability to work independently to meet daily production goals, maintain gross margin targets, and ensure compliance with client-specific invoicing requirements. The Billing Specialist plays a critical role in revenue cycle performance by delivering quality, timely, and compliant billing outcomes. 

 

Experience Requirement 

  • Minimum of 5 years of experience in billing, invoicing, or revenue cycle operations, preferably in a high-volume or service-based environment.  
  • HVAC and/or refrigeration industry experience is a plus, with familiarity in service work orders, labor tracking, and materials billing strongly preferred.  

 

Key Responsibilities 

  1. Invoicing Performance & Accuracy
  • Process a high volume of invoices daily, maintaining both speed and accuracy.  
  • Review all invoices prior to posting to ensure completeness and correctness.  
  • Validate labor hours, materials, and pricing to ensure accuracy and margin compliance.  
  • Submit invoices to clients within 1 business day, including all required documentation.  
  • Consistently achieve a minimum KPI target of 30 invoices processed per day while maintaining accuracy and efficiency. 
  1. Gross Margin (GM) Management
  • Ensure all invoices meet company gross margin expectations  
  • Review billing components to support profitability and prevent margin leakage.  
  • Identify discrepancies and take corrective action to protect financial performance.  
  1. Client-Specific Billing & Portal Management
  • Understand and follow individual client billing requirements, formats, and submission processes.  
  • Submit invoices through appropriate client portals accurately and within required timelines.  
  • Troubleshoot and resolve client-specific billing issues promptly and professionally.  

 

Core Competencies 

  • Strong attention to detail and accuracy  
  • Advanced organizational and time management skills  
  • Solid understanding of billing processes and gross margin principles  
  • Ability to manage high-volume workloads efficiently  
  • Analytical and problem-solving mindset  
  • Adaptability to client-specific requirements and changing processes  
  • Strong communication and collaboration skills 

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