Clinical Ops Team Lead (MedExpress)

Ready to revolutionize healthcare, making it faster and more accessible than ever before? 

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. 

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. 

Come be a part of making our dream of easier and faster healthcare a reality!

About the Role

We are looking for a proactive and motivated Team Lead to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team.

This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX’s team of GPs) and the Operations & Performance teams. If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact.

 

Key Responsibilities

Lead, Support & Develop Clinicians

• Act as line manager and main contact for UK clinicians, offering day-to-day support.
• Conduct 1:1s, appraisals, and manage HR or pastoral issues compassionately.
• Drive engagement and team culture through feedback, recognition, and check-ins.
• Ensure clinicians feel supported, valued, and connected.

Drive Performance & Training

• Monitor KPIs like productivity, utilisation, and CSAT, and address trends.
• Deliver training with GP Leads and ensure access to resources.
• Lead onboarding and maintain up-to-date training and licence records.
• Use feedback to improve clinician experience and service quality.

Collaborate to Improve Services

• Work with Medical Ops and Ops teams on service launches and process changes.
• Support resource planning and rota optimisation.
• Share clinician insights to inform improvements and drive adoption.

 

What You’ll Bring

• Management experience, ideally in healthtech.
• Nice to have: clinical background.
• Passion for improving performance, with an understanding of performance metrics.
• Data-driven mindset with experience using insights to drive performance improvements.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget