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Finance Manager, Revenue and Billing

Menlo Park, California, United States

About Hello Heart:

Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the leading cause of death for U.S. adults. Through a connected device and mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch blood pressure readings that are extremely high and encourages them to talk to their doctor to identify potential risk in time. Validated in peer-reviewed studies and trusted by leading Fortune 500 companies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network and is part of the CVS Health Point Solutions Management program. Hello Heart is backed by leading VCs including Stripes, Khosla Ventures, IVP, Blue Run and Resolute. Visit www.helloheart.com for more information. 

About the Role:

As our Finance Manager, Revenue and Billing, you will own billing, revenue, and collection operations. Reporting to our Director of Revenue and Billing, you will manage the entire billing and revenue cycle process, ensuring that customer contract terms are accurately reflected in our internally developed system. You will also be responsible for performing monthly close activities, managing sales tax calculations, and partnering with external auditors during annual audits. This is a hybrid position, expected to work out of our Menlo Park office at least two days per week.

Responsibilities:

  • Review and validate customer contract terms to ensure billing terms align with the configuration in our internally developed system.
  • Manage direct billing, claim billing and collection process for all payor groups, including partners, health plan and clients.
  • Collaborate with various departments, such as Implementation, Channel, Support, Product, R&D, and other teams as-needed.
  • Ensure the billing, revenue and collection process runs smoothly while identifying and reporting issues, and proactively seeking resolutions.
  • Responsible for billing, invoicing, revenue and denials entries and reporting, involves managing user-level information while ensuring HIPAA compliance.
  • Plan and perform monthly close activities, including revenue, AR and partner commission related entries and reconciliations to ensure accurate and timely recording.
  • Report remits by user level.
  • Own sales tax calculation as required.
  • Manage and partner with external auditors for annual audits.
  • Drive process improvements within billing operations, AR management, and all revenue cycle activities, as well as performing other duties as assigned.

Qualifications

  • Bachelor's degree in accounting, finance or related quantitative field.
  • Located near our Menlo Park office, willing to work hybrid in-office at least 2 days per week.
  • 5+ years of proven experience in billing, collection and revenue analytics.
  • NetSuite experience and advanced Excel skills, claims billing is a plus.
  • Excellent attention to details, comfortable working with large data sets (plus), strong multitasking abilities and easily adapts to changes.
  • Self-motivated, organized, and able to meet deadlines in a fast-paced environment.

The US base salary range for this full-time position is $140,000 to $160,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.  

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