Senior Content Designer

About Hello Heart:

Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the leading cause of death for U.S. adults. Through a connected device and mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch blood pressure readings that are extremely high and encourages them to talk to their doctor to identify potential risk in time. Validated in peer-reviewed studies and trusted by leading Fortune 500 companies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network and is part of the CVS Health Point Solutions Management program. Hello Heart is backed by leading VCs including Stripes, Khosla Ventures, IVP, Blue Run and Resolute. Visit www.helloheart.com for more information. 

About the role:

We're hiring a Senior Content Designer to join Hello Heart and help us drive our mission of impacting people's lives and helping them manage their heart health.  As a Senior Content Designer in the  Growth & experience domain, you’ll help shape the future of Hello Heart’s app cross-experiences focusing on our users and their heart health journey. You’ll create clear, concise, and compelling product content using a broad range of content design skills.

Content Designers at Hello Heart help design and shape the entire user journey by championing the Hello Heart voice and setting the right tone. Our content experts work with a variety of stakeholders across the organization including PMs, Engineering, Marketing, and Legal. To tell consistent stories and create a great experience for our customers.

As a Senior Content Designer, You’ll:

• Write spot-on content for every experience, choosing the right tone, structure, and voice. 
• Collaborate on  journey mapping, persona, and flow development and develop end-to-end experiences for multiple user needs 
• Define Hello Heart’s content strategy with emphasis on content types and processes
• Partner on vision work in collaboration with design, research, engineering, and product
• Create and refine information architectures to increase clarity and cohesion
• Work alongside Product Design to write and review UX experiences for our users with a great understanding of how to drive engagement in the app
• Collaborate with Marketing, Product Marketing, and Support to create compelling messages for our users through their enrollment and onboarding process
• Be a driver of Hello Heart’s evolving Tone and Voice documentation and implementation
• Have GenAI content strategy and design experience, demonstrated across a range of AI solutions.
• Collaborate with your cross-functional team, and thrive in a focused, iterative design environment. 
• Value the balance of words to visual elements, content density, and highlighting user benefit. 
• Show us how you’ve solved problems while also driving engagement and conversion.
• Be able to write from scratch, edit existing copy, and think beyond the written experience
• Utilize industry best practices and align with Hello Heart’s mission to inspire ideas and content
• Have a deep understanding of UX & Consumer Marketing content principles 
• Be experienced with UX research, interview users, surveys, and in general data-driven decision-making (at Hello Heart, data always wins).
• Tech-savvy, independent, organized, fast-mover, problem solver with no ego. Willing to always roll up your sleeves to help and get things done
  
  

Required Skills

• UX writing skills: 3-6 years experience as a content designer or UX writer, working on consumer software products. 
• Tools: Figma, FigJam, Asana, Google Suite, Ditto, and similar.
• Collaboration: Experience working closely with product designers, user research, engineering, analytics, and other cross-functional stakeholders. 
• Impact: Proven experience in creating impactful content as well as being able to define content KPIs
• Initiative: Ability to manage own projects; work within tight time deadlines; and be comfortable receiving, responding to, and incorporating feedback.
• Bachelor’s degree or commensurate experience
• Native English speaker - MUST

Nice-to-haves

• Experience with writing using AI tools. 
• Experience in the digital health industry. 

*  Please attach a portfolio or sample of your work

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.