Business Development, Product & Manufacturing Operations

About Hello Heart:

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About the Role:
Hello Heart is seeking a hands-on problem solver who thrives in chaos, can put out fires, and gets things done. This role is all about building and maintaining strong relationships—with vendors, partners, and internal teams—to ensure we can source, develop, and deliver high-quality hardware products efficiently and cost-effectively. If you’re resourceful, thrive on solving tough challenges, and know how to negotiate and hustle, we want you on our team.

Key Responsibilities:

• Operations & Execution: Manage the complex and often chaotic reality of hardware manufacturing, ensuring we stay on schedule while balancing cost, quality, and regulatory needs.
• Negotiation & Deal Making: Own and lead contract negotiations with vendors and partners, ensuring the best terms and long-term value.
• Hardware Line Management: Oversee the entire lifecycle, from prototyping to manufacturing, ensuring we have the right components, optimized costs, and fast time to market with boots on the ground.
• Fixer & Firefighter: Tackle quality issues, supply chain problems, and vendor hiccups. Jump on a plane if needed to make things right.
• Vendor Sourcing & Management: Build strong relationships with new and existing hardware and software vendors. Source and customize hardware, co-brand products, and manage specs for cost-effective solutions.
• Hardware Optimization & Market Insights: Track emerging hardware trends, competitive offerings, and patents to keep Hello Heart ahead of the curve.

Qualifications:

• 8+ years of experience in strategic partnerships, business development, or product operations, preferably in startups.
• Proven ability to manage and optimize vendor relationships, multi culture negotiation capabilities, and source new partners.
• Experience in hardware manufacturing and product sourcing, from early specs to mass production.
• Strong ability to problem-solve on the fly, you're resourceful, proactive, and know how to make things happen.
• A deep understanding of supply chain, manufacturing, and cost optimization.
• Experience leading cross-functional projects and working with legal, finance, and engineering teams to ship products.
• Knowledge of healthcare, FDA approvals, and regulatory processes is a plus.
• Willingness to travel frequently to manage vendors across the globe and ensure smooth operations and meeting deadlines

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.