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Business Operations Analyst

New York, NY
At Tend, we do dental differently.

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.

Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We’re continuing to grow quickly and looking for the best of the best to come join our team.
 

We are seeking a highly skilled and motivated Business Operations Analyst who will play a crucial role in supporting and optimizing operational processes across our dental studios. The analyst will work to gather and analyze business data, identify trends, and provide actionable insights that drive operational efficiency and strategic decision-making. The ideal candidate will have a keen analytical mind, a strong understanding of business operations, and a passion for helping organizations scale efficiently. The Business Operations Analyst will report to the Chief Operating Officer. This role can be based in our NYC Hub or remote within the Northeast.

Key Responsibilities:

  • Collect, organize, and analyze operational and financial data across all studios.
  • Present findings and insights to senior leadership and cross-functional teams to inform strategic decisions.
  • Evaluate and recommend improvements to operational processes, workflows, and systems to increase efficiency and reduce costs across the dental practices.
  • Analyze trends in patient volume, treatment types, service offerings and pricing to identify opportunities for driving revenue.
  • Identify bottlenecks or inefficiencies and propose solutions to enhance operational workflows.
  • Work closely with teams across various departments, including Operations, Finance, Marketing, HR, and IT, to ensure alignment on business goals.

Qualifications:

  • Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or related field.
  • Minimum of 2-3 years of experience in business operations analysis, ideally within a healthcare, dental, or multi-site organization.
  • Experience using AI to gain operational efficiencies preferred.
  • Strong proficiency in data analysis, with advanced Excel skills (pivot tables, VLOOKUP, etc.) and familiarity with BI tools (Looker, Tableau, Power BI).
  • Experience within healthcare multi-site practice management and/or scheduling software is a plus.
  • Highly detail-oriented with strong analytical, problem-solving, and critical thinking abilities.
  • Effective communication and presentation skills with the ability to convey complex data to non-technical stakeholders.
  • Proactive and self-motivated, with the ability to work independently and as part of a team.

#hub2022

New York pay range

$90,000 - $110,000 USD

The Tend Difference

The highest standard of care, anywhere.
You’ll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that’s head and shoulders above the average practice. You’ll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you. 
 
A top-tier clinical team who puts patients first.
We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence. 
 
Innovate Dentistry. Tend to Others. Grow Together.
Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You’ll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
 
Tend is an Equal Opportunity Employer.
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
Please refer to our Privacy Policies linked here. 

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