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HVAC Service Lead Technician

Cincinnati, OH

Job Overview: 

Are you an experienced HVAC Service Technician ready to earn more, do more, and grow into a sales-driven, high-performance role? At HELP in Cincinnati, we’re looking for top-tier talent who want to take their technical expertise and customer-facing skills to the next level. This role is ideal for a skilled technician who thrives on problem-solving, enjoys helping homeowners find the best solutions, and is motivated by uncapped earning potential.

Why Join HELP?

  • Hourly pay + unlimited commission – reward your skills and sales success.

  • High-quality leads provided – no cold calling required.

  • Advanced tools & tech – including a company-provided iPad and ongoing support.

  • Strong career path – grow into senior roles or specialize in consultative sales.

  • Positive culture – work with a supportive, high-performing team that values excellence.

Key Responsibilities:

  • Diagnose & repair residential HVAC systems with precision and efficiency.

  • Deliver expert consultation to homeowners, offering tailored system recommendations.

  • Perform preventive maintenance to ensure optimal system performance and longevity.

  • Use advanced diagnostics tools to troubleshoot mechanical and electrical issues.

  • Educate and advise customers, presenting system upgrades, repairs, and service plans in a clear and professional way.

  • Maintain accurate documentation of work performed, recommendations, and parts used.

  • Ensure safety and compliance, following all relevant codes and company protocols.

  • Stay prepared, keeping your truck stocked and tools ready for any challenge.

Key Qualifications:

  • Minimum 3 years of HVAC service experience in residential settings.

  • Strong diagnostic, repair, and customer communication skills.

  • A sales-minded approach to helping customers solve problems.

  • Valid driver’s license and HVAC certification/license.

  • High school diploma or GED; HVAC trade school or apprenticeship preferred.

  • Physical ability to work in varied environments (attics, crawl spaces, rooftops, etc.).

Benefits:

  • Competitive hourly pay + uncapped commission

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Paid time off: vacation, holidays, and sick leave

  • Ongoing training & professional development

  • Company-provided tools, iPad, and cell phone

  • Inclusive, team-oriented company culture

#HLP2

Pay Range

$80,000 - $150,000 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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