
Dispatcher
Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join HELP as a Dispatcher and play a crucial role in ensuring our customers' homes are serviced promptly.
As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.
Key Responsibilities:
- Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
- Communication Point: Act as the main point of contact for field teams, customers, and management.
- Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
- Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
- Emergency Response: Coordinate emergency response efforts when necessary.
- Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
- Collaboration: Work closely with other departments to streamline processes and improve service delivery.
Qualifications:
- 2+ years of dispatching experience and/or call center experience is highly preferred.
- HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in cloud based computer applications, call center and/or dispatch software
Benefits:
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: Generous vacation, holidays, and sick leave.
- Training and development: Ongoing opportunities for professional growth and advancement.
Pay Range
$19 - $23 USD
About HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
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