Customer Success Manager

About HeyGen

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Learn more at www.heygen.com.  Visit our Mission and Culture doc here. 

Position Summary:

We're looking for dynamic Customer Success Managers to join our team at HeyGen. In this role, you will be the face of HeyGen to our customers, ensuring they maximize the value of our platform while driving revenue growth and contributing to the scalability of our operations. Your mission will be to foster lasting relationships, guide customers through their journey, and help them achieve their business goals with our cutting-edge technology. You will also play a pivotal role in renewals, upsells, and cross-functional collaboration.

Key Responsibilities:

• Manage a portfolio of mid-market and enterprise customers.
• Drive onboarding, adoption, utilization, and growth in HeyGen’s existing customer base by owning specific customer accounts.
• Proactively identify customers who aren’t maximizing their opportunity with HeyGen and reach out to create an action plan to help them achieve success.
• Upsell organic expansion opportunities (i.e. more credits, more avatars) to expand existing accounts when it’s right for the customer.
• Partner cross-functionally with sales, support, product and marketing to ensure customers’ success with HeyGen.
• Serve as our in-house product expert to up-level our customers’ workflows and help them get the most return of investment from HeyGen.
• Inform and influence our overall growth strategy by amplifying the voice of the customer through proactive feature request tracking.

Preferred Qualifications:

• 2+ years experience at a fast growing software company
• You have a track record of success in your current Customer Success or Account Management
• You've built Customer Success playbooks or processes
• You have experience in scaled program management
• Experience of managing a large volume of accounts
• Familiarity operating in with both self-serve (PLG) and sales-led motions
• Measures success in business metrics (time to value, NDR, GRR)
• Compelling communicator in writing, presentations, and public speaking
• Thrive in a fast-paced and dynamic environment

Salary Range:

$120,000 – $140,000 annually
Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!