Referral Coordinator

Veterinary Referral Coordinator

Salary: $20.00 - $25.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Full-time, Tuesday–Saturday. Hospital Hours: Monday–Thursday 9 AM–7 PM, Friday 9 AM–5 PM, Saturday 9 AM–4 PM, Sunday 9 AM–3 PM.

Hudson Highlands Veterinary Medical Group is hiring a full-time Referral Coordinator. The Referral Coordinator is responsible for managing the referral process between general veterinary practices and specialty or emergency clinics. This role serves as a liaison between referring veterinarians, clients, and specialists, ensuring seamless communication and coordinated patient care. The Referral Coordinator plays a key role in maintaining strong relationships with referring clinics, scheduling appointments, and ensuring a timely, accurate flow of information between all parties. This team member also supports our general practice clients, providing exceptional customer service and ensuring every client and patient experience reflects the hospital’s high standards of care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and plus an employee pet discount because we know your pets are family, too!
• Paid time off. Take the time you need to recharge.
• 401(k) with a generous company. We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Qualifications:

• Strong communication and interpersonal skills to interact effectively with clients, doctors, and referring practices.
• Exceptional organizational and time-management skills with the ability to multitask in a fast-paced environment.
• Attention to detail and accuracy when handling patient records and referrals.
• Proficiency in veterinary practice management software and Microsoft Office Suite.
• Ability to problem-solve, remain calm under pressure, and provide compassionate, professional service.
• Knowledge of veterinary terminology and specialty services is a plus.
• Previous experience in a veterinary office is required.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Hudson Highlands Veterinary Medical Group 

Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice enjoying an over 50-year legacy of service to our community and the surrounding areas. We continue to strive to honor a legacy of compassion, integrity, respect and selflessness towards each other, clients, patients, colleagues, and community. Our modern, 11,000 square foot main facility houses an ultrasound suite, dental suite, endoscopy, separate specialty and general practice surgery suites, multiple patient wards including a separate cat ward, ICU, doctor offices, radiology suite, spacious treatment room, and a large, welcoming reception area. We have a class IV laser unit and a digital thermal imaging unit.