Job Application for Customer Service-- Domain Name Specialist at Hibu

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Hibu is looking for a Website Support Specialist! This person would be responsible for handling DNS issues in a customer support and production capacity. The DNS Web Support Specialist will interact with several internal departments, external clients, and vendors on a daily basis to ensure sites are set live and secure. Responsible for answering Five9 Call Queue calls and addressing incoming emails.

Responsibilities:

Receives inbound calls regarding domains and email issues.
Makes outbound phone calls to clients to assist with DNS issues as needed.
Researches and investigates hosting issues and provides prompt resolutions.
Contacts vendors to resolve domain and email hosting issues.
Secures and purchases new domains for clients.
Monitors personal Outlook inbox and Teams group chat for internal and 3rd party vendor-related updates and issues.
Monitors DNS team shared Omni Channel to promptly resolve client issues.
All other duties as needed and assigned.

This role is directly client-facing and a significant part is telephone based customer interaction. As a result, the employee is representing Hibu and needs to provide a positive experience for our clients. In addition to client interaction, there is regular contact with internal operations departments, sales reps and managers, as well as third parties working with our clients.

Skill Requirements:

Excellent written and verbal communication skills.
Skilled at providing client-focused interactions, creating positive experiences for Hibu’s clients.
Adaptable, able to quickly learn new products and processes.
Proactive in bringing issues impacting production to management in a timely and effective manner.
Strong time management skills.
Ability to complete multiple priorities simultaneously.
Strong working knowledge of Microsoft Office Suite.
Ability to handle multi-line phone system.
Familiarity with multiple web browsers (Chrome, Edge, etc.)
1-2 years’ experience as a customer-service agent.

Preferred Skills:

Experience working with DNS tools.
Familiarity with File Transfer Protocol (FTP.)

IND10

#LI-CK1

Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

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hibu Applicant Statement PLEASE READ CAREFULLY: I certify that any misrepresentations or omissions in this application or in other information I give to Hibu Inc. (“Hibu”) orally or in writing may be cause for rejection or may be cause for subsequent dismissal if I am hired. I voluntarily authorize Hibu to make investigations of my person, employment, and other related matters as may be necessary in arriving at any employment decision or verifying information related to my application. I hereby release from all liability all persons or entities supplying or collecting such information. If I am employed, I understand that I may be required to sign agreements regarding noncompetition and regarding secrecy of communications and inventions, discoveries, or developments that I make, discover or develop during my employment at hibu. In accordance with Hibu’s policy to maintain a drug-free workplace, employees may be subject to drug testing throughout their employment as permitted by law. I hereby agree to such drug testing and release Hibu from all liability arising from such testing. I understand if I am offered employment, the offer is contingent on the outcome of a drug test and background check, including a check of criminal records. I understand that to be employed I must be lawfully authorized to work in the United States, in accordance with the Immigration Reform and Control Act of 1986 and I must show Hibu documents that will prove this authorization if I am offered the position. I also understand that I must possess a valid driver’s license and be insurable under Hibu's automobile and/or general liability insurance policies for any employment that involves driving on company business. If I am employed, I understand that my employment is "at will" and for no definite period of time. Either Hibu or I may terminate my employment at any time, with or without cause and with or without notice. I further understand that my employment is at will regardless of any statement made by a Hibu agent or employee or in a Hibu policy, practice, handbook, program, or any other written or oral materials. I understand that no representatives of H Hibu other than an Officer of hibu have the authority to make arrangements with me concerning the length of my employment. Such agreements must be in writing and signed by an Officer of Hibu. Hibu Inc. and its affiliated companies afford equal opportunity in employment to all qualified persons regardless of race, color, religion, sex, age, national origin, sexual preference, disability, veteran status, or any other factors prohibited by law. Discrimination in employment practices is prohibited by federal and state law.

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To View a copy of the hibu Drug-Free Workplace/Use of Alcohol Policy, please copy and paste the link below into your browser: http://cdn.h-static.com/hr/hibuDrug-FreeWorkplace/UseofAlcoholPolicy.pdf DRUG TESTING AUTHORIZATION CONSENT (For select positions that require Driving) I, the undersigned, hereby knowingly and voluntarily authorize and consent to the collection and testing of specimens of my urine by a collection site and laboratory to be designated by hibu, or its designated agent, Sterling Infosystems Inc., for the purpose of drug testing. I understand that the collection and testing of specimens of my urine will only be asked of me after a conditional offer of employment. I understand that the substances my specimen will be tested for are: Opiates, Cocaine, Phencyclidine, and Amphetamines. Also, to include MDMA (Ecstasy) if utilizing hair testing option. I authorize the collection site, laboratory and medical review officer (MRO) to disclose the results of my drug tests to Sterling Infosystems Inc., and I further authorize Sterling Infosystems Inc.to disclose the results to Hibu. I understand that if the result of my urine screen is diluted or otherwise interfered with, that depending on the nature of interference, I may be given the option to take a second urine test, or a hair test where a hair specimen will be required (in accordance with the law). I acknowledge that the drug test results will be utilized by hibu to determine my eligibility for employment. I further acknowledge that a positive drug test will result in denial of employment. I acknowledge that at the time of collection, a refusal to authorize the collection and testing of my urine by the collection site and laboratory or a refusal to authorize the above disclosure of the test results will result in denial of employment. I acknowledge that a copy of Hibu's drug testing policy has been made available for my review (at the end of this application document). Applicants who are denied employment based upon their drug test result must wait one year to the date of drug testing result to be reconsidered as an applicant. At that time, all required pre-employment testing would apply. In addition, I hereby knowingly and voluntarily release Hibu,Sterling Infosystems Inc. the collection site, the testing laboratory and their respective officers, directors, employees and agents from any and all claims, damages, losses, liabilities, costs and expenses, including attorney fees, arising from or relating to such collection and testing and any disclosure of the results thereof, including without limitation, the disclosure of any inaccurate or incomplete results, to the fullest extent permitted by law. I acknowledge that if I am under 18 years of age, my parent or guardian will be provided with a copy of Hibu's drug testing policy and will sign this consent as acknowledgement of receipt as a condition of my employment with hibu. (Applicants under 18 years of age must notify the Human Resources professional making the offer of employment of the need for a hard copy of this document and Hibu's drug testing policy for the applicant's parent or guardian review and signature.) I have read and understood the above Authorization & Consent in its entirety, and I agree that a copy of this document is as valid as the original.

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Customer Service-- Domain Name Specialist

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