Job Application for Systems Engineer II at Hibu

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The Systems Engineer II position will act as a key contributor to both light-on activities and the project lifecycle. The position has the responsibility and authority to ensure infrastructure projects and support tasks are completed within both the scope of the defined project, identified timelines and SLAs. The Systems Engineer II will participate in the development of a detailed project plan, risk lists, and contingency plans. The person filling this position is responsible for managing complex technical projects and is expected to follow standard practices and procedures to ensure the integrity and quality of infrastructure deliverables. In addition, the Systems Engineer II provides technical support and hands-on support for the server and hosted environments, as required.

Primary Responsibilities:

Learn and understand company business practices and processes so as to be able to support the same.
Continually learn and be able to support current and new business tools and processes.
Have a strong working knowledge of IT tools used for providing customer-focused technical support
The ability to understand, troubleshoot, and resolve technical issues that have been escalated from the service desk.
Project resource for new application systems and environments. Assist in the development of project timelines\deadlines.
Ability to prioritize multiple projects and the demands of responding to support issues 24/7
To develop, test, and implement simple and complex technical workarounds.
Ability to effectively hand off workarounds to the service desk when appropriate by providing appropriate training and documentation.
Technical Coordination on Key Projects
Technology liaison on strategic projects
Key interface to PMO for Engineering Portfolio Management
Ability to explain technical issues to non-technical staff.
May be required to communicate with management and project stakeholders to contribute feedback, risk analysis, status and details of emerging issues.
Take ownership of issues even when they have been escalated by monitoring the progress of the escalated investigation and resolution. Provide assistance as needed.
Able to respond to I.T. policy audits and report findings.
Adhere to change management policies and procedures.

Experience and Qualifications:

Hard skills (technical):

Required:
- Minimum 5 years demonstrated experience in a server applications and hardware support environment.
- Solid background with RedHat Enterprise Linux and/or Windows Server Operating Systems
- Windows and Linux scripting experience / Programming Logic Fundamentals.
- Strong verbal and written skills required
- Proving the ability to troubleshoot system issues
- Willingness to be on-call and perform after-hours work when required
- Escalation point for junior engineers
Optional:
- VMWare ESX Administration / Support
- Microsoft Hyper-V Administration / Support
- Microsoft System Center Products
- Microsoft and Linux certification is a plus but not required
- Bachelor's degree preferred but not required
- Cloud computing infrastructure support.

Soft skills:

Ability to analyze problems and resolve issues
Strong teamwork and collaboration
Capable of managing of complex tasks
Must be both customer service and results oriented
Clearly communicate updates to the team and staff as appropriate
Able to write clear, concise technical documentation
Ability to organize and prioritize work; Strong time management

IND10

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Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

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hibu Applicant Statement PLEASE READ CAREFULLY: I certify that any misrepresentations or omissions in this application or in other information I give to Hibu Inc. (“Hibu”) orally or in writing may be cause for rejection or may be cause for subsequent dismissal if I am hired. I voluntarily authorize Hibu to make investigations of my person, employment, and other related matters as may be necessary in arriving at any employment decision or verifying information related to my application. I hereby release from all liability all persons or entities supplying or collecting such information. If I am employed, I understand that I may be required to sign agreements regarding noncompetition and regarding secrecy of communications and inventions, discoveries, or developments that I make, discover or develop during my employment at hibu. In accordance with Hibu’s policy to maintain a drug-free workplace, employees may be subject to drug testing throughout their employment as permitted by law. I hereby agree to such drug testing and release Hibu from all liability arising from such testing. I understand if I am offered employment, the offer is contingent on the outcome of a drug test and background check, including a check of criminal records. I understand that to be employed I must be lawfully authorized to work in the United States, in accordance with the Immigration Reform and Control Act of 1986 and I must show Hibu documents that will prove this authorization if I am offered the position. I also understand that I must possess a valid driver’s license and be insurable under Hibu's automobile and/or general liability insurance policies for any employment that involves driving on company business. If I am employed, I understand that my employment is "at will" and for no definite period of time. Either Hibu or I may terminate my employment at any time, with or without cause and with or without notice. I further understand that my employment is at will regardless of any statement made by a Hibu agent or employee or in a Hibu policy, practice, handbook, program, or any other written or oral materials. I understand that no representatives of H Hibu other than an Officer of hibu have the authority to make arrangements with me concerning the length of my employment. Such agreements must be in writing and signed by an Officer of Hibu. Hibu Inc. and its affiliated companies afford equal opportunity in employment to all qualified persons regardless of race, color, religion, sex, age, national origin, sexual preference, disability, veteran status, or any other factors prohibited by law. Discrimination in employment practices is prohibited by federal and state law.

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To View a copy of the hibu Drug-Free Workplace/Use of Alcohol Policy, please copy and paste the link below into your browser: http://cdn.h-static.com/hr/hibuDrug-FreeWorkplace/UseofAlcoholPolicy.pdf DRUG TESTING AUTHORIZATION CONSENT (For select positions that require Driving) I, the undersigned, hereby knowingly and voluntarily authorize and consent to the collection and testing of specimens of my urine by a collection site and laboratory to be designated by hibu, or its designated agent, Sterling Infosystems Inc., for the purpose of drug testing. I understand that the collection and testing of specimens of my urine will only be asked of me after a conditional offer of employment. I understand that the substances my specimen will be tested for are: Opiates, Cocaine, Phencyclidine, and Amphetamines. Also, to include MDMA (Ecstasy) if utilizing hair testing option. I authorize the collection site, laboratory and medical review officer (MRO) to disclose the results of my drug tests to Sterling Infosystems Inc., and I further authorize Sterling Infosystems Inc.to disclose the results to Hibu. I understand that if the result of my urine screen is diluted or otherwise interfered with, that depending on the nature of interference, I may be given the option to take a second urine test, or a hair test where a hair specimen will be required (in accordance with the law). I acknowledge that the drug test results will be utilized by hibu to determine my eligibility for employment. I further acknowledge that a positive drug test will result in denial of employment. I acknowledge that at the time of collection, a refusal to authorize the collection and testing of my urine by the collection site and laboratory or a refusal to authorize the above disclosure of the test results will result in denial of employment. I acknowledge that a copy of Hibu's drug testing policy has been made available for my review (at the end of this application document). Applicants who are denied employment based upon their drug test result must wait one year to the date of drug testing result to be reconsidered as an applicant. At that time, all required pre-employment testing would apply. In addition, I hereby knowingly and voluntarily release Hibu,Sterling Infosystems Inc. the collection site, the testing laboratory and their respective officers, directors, employees and agents from any and all claims, damages, losses, liabilities, costs and expenses, including attorney fees, arising from or relating to such collection and testing and any disclosure of the results thereof, including without limitation, the disclosure of any inaccurate or incomplete results, to the fullest extent permitted by law. I acknowledge that if I am under 18 years of age, my parent or guardian will be provided with a copy of Hibu's drug testing policy and will sign this consent as acknowledgement of receipt as a condition of my employment with hibu. (Applicants under 18 years of age must notify the Human Resources professional making the offer of employment of the need for a hard copy of this document and Hibu's drug testing policy for the applicant's parent or guardian review and signature.) I have read and understood the above Authorization & Consent in its entirety, and I agree that a copy of this document is as valid as the original.

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Systems Engineer II

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