Job Application for End User Support Engineer I at Hibu

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Are you passionate about technology and love helping people solve problems? As an End User Computing Support Engineer I, you’ll be on the front lines of our technology experience, ensuring employees across the organization have the tools, systems, and support they need to do their best work every day. This role is ideal for someone who enjoys troubleshooting issues, answering questions, and guiding users on software and hardware. You’ll collaborate with teammates across IT and the broader business to support employees working both in the office and remotely, all while delivering excellent customer service in a fast-paced environment.

What You’ll Do

Provide high-quality end-user technical support to employees across all locations
Support desktop and laptop operating systems, including Windows PCs and Apple Macs
Troubleshoot and support standard and customized software applications
Provide support for cloud-based tools and services, including Microsoft 365
Partner with third-party service providers to ensure consistent, end-to-end support
Meet or exceed established service-level agreements (SLAs) for issue resolution
Complete new hire onboarding and employee offboarding requests within defined SLAs
Build, configure, and deploy laptops for new and replacement devices
Work with other licensing teams to ensure software is properly licensed and accurately tracked
Collaborate with other EUC and IT teams to support major incidents and escalations
Follow established IT policies, procedures, and documentation standards
Create and maintain technical documentation and knowledge base articles
Communicate clearly and effectively with both technical and non-technical stakeholders
Train and support employees on proper system usage in accordance with security and compliance policies

Key Skills & Competencies

Experience providing end-user or technical support in a large, enterprise-level environment
Strong working knowledge of Windows and macOS operating systems, standard desktop applications, and cloud-based tools
Experience supporting collaboration technologies, including email and video conferencing platforms
Familiarity with Active Directory, including basic Group Policy management
Experience with endpoint management and software deployment tools such as SCCM and/or Intune
Working knowledge of mobile device support (iOS) and endpoint security tools, including antivirus solutions
Basic understanding of networking concepts, including troubleshooting DNS and DHCP issues
Familiarity with office telephone systems
Strong attention to detail with a commitment to delivering accurate, first-time resolutions
Ability to work effectively in a fast-paced, technology-driven environment
Excellent verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences

Education & Experience

Associate’s degree in Information Technology, Computer Science, or a related field, OR equivalent hands-on experience in an IT support role
1–2 years of experience supporting end users as part of an IT or help desk team

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Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

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To View a copy of the hibu Drug-Free Workplace/Use of Alcohol Policy, please copy and paste the link below into your browser: http://cdn.h-static.com/hr/hibuDrug-FreeWorkplace/UseofAlcoholPolicy.pdf DRUG TESTING AUTHORIZATION CONSENT (For select positions that require Driving) I, the undersigned, hereby knowingly and voluntarily authorize and consent to the collection and testing of specimens of my urine by a collection site and laboratory to be designated by hibu, or its designated agent, Sterling Infosystems Inc., for the purpose of drug testing. I understand that the collection and testing of specimens of my urine will only be asked of me after a conditional offer of employment. I understand that the substances my specimen will be tested for are: Opiates, Cocaine, Phencyclidine, and Amphetamines. Also, to include MDMA (Ecstasy) if utilizing hair testing option. I authorize the collection site, laboratory and medical review officer (MRO) to disclose the results of my drug tests to Sterling Infosystems Inc., and I further authorize Sterling Infosystems Inc.to disclose the results to Hibu. I understand that if the result of my urine screen is diluted or otherwise interfered with, that depending on the nature of interference, I may be given the option to take a second urine test, or a hair test where a hair specimen will be required (in accordance with the law). I acknowledge that the drug test results will be utilized by hibu to determine my eligibility for employment. I further acknowledge that a positive drug test will result in denial of employment. I acknowledge that at the time of collection, a refusal to authorize the collection and testing of my urine by the collection site and laboratory or a refusal to authorize the above disclosure of the test results will result in denial of employment. I acknowledge that a copy of Hibu's drug testing policy has been made available for my review (at the end of this application document). Applicants who are denied employment based upon their drug test result must wait one year to the date of drug testing result to be reconsidered as an applicant. At that time, all required pre-employment testing would apply. In addition, I hereby knowingly and voluntarily release Hibu,Sterling Infosystems Inc. the collection site, the testing laboratory and their respective officers, directors, employees and agents from any and all claims, damages, losses, liabilities, costs and expenses, including attorney fees, arising from or relating to such collection and testing and any disclosure of the results thereof, including without limitation, the disclosure of any inaccurate or incomplete results, to the fullest extent permitted by law. I acknowledge that if I am under 18 years of age, my parent or guardian will be provided with a copy of Hibu's drug testing policy and will sign this consent as acknowledgement of receipt as a condition of my employment with hibu. (Applicants under 18 years of age must notify the Human Resources professional making the offer of employment of the need for a hard copy of this document and Hibu's drug testing policy for the applicant's parent or guardian review and signature.) I have read and understood the above Authorization & Consent in its entirety, and I agree that a copy of this document is as valid as the original.

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End User Support Engineer I

What You’ll Do

Key Skills & Competencies

Education & Experience

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