First Line IT Support Engineer

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

As our First Line IT Support Engineer, you'll be the superhero of our systems, the go-to guru for all things tech, and the friendly face (or voice!) that keeps our incredible team humming along. Your mission, should you choose to accept it, is to transform technical glitches into smooth sailing, all while sprinkling a little IT magic. You'll be the first point of contact, diving into everything from access requests and software wobbles to hardware hiccups and getting our new folks set up for success (and saying a fond farewell to those moving on).

Think of yourself as the bridge between our awesome people and the tech that makes us tick. You'll be wrangling tickets, sharing your smarts, and constantly looking for ways to make our IT service delivery so good, it'll make you want to do a happy dance. We're talking about building a rock-solid knowledge base, finding clever ways to automate the boring bits, and making sure our support is so slick, our team barely has to think about IT.

If you worked here this past month here are some things you might have been involved in

• Welcomed new faces: You set up brand-new laptops, ensured all the right software was installed, and walked our newest recruits through their first login, making their onboarding a breeze.
• Solved a software mystery: Someone couldn't access a critical document, so you dove into their permissions, cleared the digital cobwebs, and had them back collaborating in no time.
• Shared your wisdom: You whipped up a brilliant, easy-to-follow guide for resetting passwords (because, let's be real, we all forget them sometimes!). This bad boy is now saving everyone time and effort.
• Teamed up for triumph: A tricky network issue popped up, so you brainstormed solutions with your team, and helped get things humming again.
• Identified an automation opportunity: You noticed a bunch of repetitive requests for a specific software installation, so you started brainstorming how we could automate that entire process.
• Jamming with the crew: You’re constantly collaborating with the rest of the team and our strategic vendors, and learning how your work impacts our broader IT landscape and plans 
• Kept us secure: You spotted a suspicious email link someone almost clicked and quickly reminded everyone about the importance of cybersecurity – saving us from potential digital headaches.

Let’s talk about you

We're looking for someone who's:

• A customer champion: You genuinely love helping people, you're a pro at listening and you can explain complex tech stuff without making anyone's eyes glaze over.
• A tech whiz in the making: You've got a solid grasp of IT fundamentals, you're super keen to learn more, and you're probably already getting excited over ticket management systems, ITIL principles, and all things remote support. Staying ahead of the tech curve? That's your jam.
• A collaborative problem-solver: You're not afraid to roll up your sleeves and work with others to solve problems. Sharing knowledge and documenting everything so others can learn is second nature to you.
• Cool under pressure: When things get a bit hectic (because, let's face it, tech can be temperamental!), you keep a cool head, adapt like a chameleon, and find those creative solutions to keep the show on the road.
• Security-savvy: You're always thinking about how to keep our digital fortress safe and sound, spotting potential vulnerabilities and helping everyone else stay cyber-smart.
• Flexible with time zones: Since our amazing team spans the globe, you'll be comfortable occasionally flexing your hours to overlap with our US and UK pals.

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.