Job Application for Strategic Account Director at Higher Logic

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Company Description

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience.

Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

JOB SUMMARY

The Strategic Account Director is responsible for driving revenue growth by expanding relationships within existing enterprise accounts that span multiple lines of business. This role serves as a trusted advisor to executive stakeholders, identifying strategic opportunities to deepen value and broaden Higher Logic's footprint across departments and divisions. The Strategic Account Director operates with significant autonomy and accountability, applying deep industry knowledge and executive presence to build long-term, high-impact partnerships that deliver measurable business outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Serve as a strategic partner to key decision-makers and stakeholders in assigned enterprise accounts, driving cross-sell and up-sell initiatives across business units.
Develop and execute account expansion plans tailored to the unique structure, goals, and challenges of each client organization.
Establish trusted, advisory relationships with C-level and senior executives, articulating Higher Logic's value proposition in the context of the customer's strategic priorities.
Collaborate closely with Customer Success, Product, and Marketing teams to align solutions with customer needs and influence the customer roadmap.
Lead the orchestration of complex sales cycles, including multi-stakeholder negotiations, executive presentations, and contract development.
Maintain a high level of knowledge about Higher Logic's solutions and the broader market landscape to anticipate client needs and provide thought leadership.
Consistently meet or exceed growth targets for assigned accounts.
Accurately forecast revenue and maintain detailed documentation of pipeline activity and customer engagements.
Conduct all business in accordance with Higher Logic policies and procedures.
Other job-related duties as assigned.
Conduct all business in accordance with Higher Logic policies and procedures.
All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

Demonstrated ability to navigate complex enterprise environments and influence senior-level decision-makers.
Exceptional communication, presentation, and interpersonal skills.
Deep understanding of enterprise sales strategy, value-based selling, and account planning.
Highly strategic, analytical, and results-oriented with a strong commercial acumen.
Adept at identifying business opportunities, negotiating contracts, and closing high-value deals.
Comfortable working independently in a dynamic, fast-paced environment.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com

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I certify that I personally completed this application and affirm that the information provided and/or incorporated by reference on my application for employment with Higher Logic and all other information I provide during the screening/hiring process is true, accurate and complete and that I have withheld nothing that would affect my application unfavorably. I understand and agree that any false or misleading information, misrepresentations, or omissions may disqualify me from further consideration for employment and may result in dismissal if discovered at a later date. I understand that completion of my application does not assure me of a position with Higher Logic. I also understand that neither my application nor any other document constitutes a contract of employment for a specific term and that any employment relationship that may be established with be “at will” and may be terminated at any time, for any reason or for no reason, by me or Higher Logic. I also understand that no representative of Higher Logic has the authority to enter into an employment agreement, guarantee employment for a specified period, or modify any of the foregoing, other than the President, who would need to do so in a written document that expressly revises, modifies, deletes, or supersedes the policy of at-will employment. Any oral or written statements to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employee. *

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Strategic Account Director

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