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The Strategic Advisor/ Senior Strategic Advisor roles are responsible for serving as a main point of contact for multiple customers by managing their online community and communication platforms via product enablement, creation and execution of strategic plans, and supporting community management activities using the Higher Logic software platform. This role is expected to offer specific community insights, make recommendations on approaches and techniques, and implement those approaches and techniques based on knowledge of the customer and their objectives while growing customer engagement.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Execute day to day production tasks working within the customer's online community and/or email marketing platform.
Recommend and implement engagement tactics appropriate for customer communities.
Help other Strategic Services team members address issues/solve problems for customers you may not be directly engaged with.
Mentor and/or train other Strategic Services team members on all aspects of community, communications and consulting best practices.
Seek and collate customer feedback to shape online community management practices and product ideation within Higher Logic.
Work with Product and other HL teams to improve the community platform
Conduct all business in accordance with Higher Logic policies and procedures.
All other duties as

KNOWLEDGE AND ABILITIES REQUIRED:

· Able to manage competing priorities to meet time-sensitive goals across multiple customers.

· Able to work with a team, take direction from one or more team members, provide direction to other resources.

· Excellent customer service orientation and troubleshooting abilities.

· Excellent verbal and written communication skills.

· Strong technical aptitude to learn new software platform.

· Experience with Microsoft Office applications (PowerPoint, Excel, Word, etc).

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I certify that I personally completed this application and affirm that the information provided and/or incorporated by reference on my application for employment with Higher Logic and all other information I provide during the screening/hiring process is true, accurate and complete and that I have withheld nothing that would affect my application unfavorably. I understand and agree that any false or misleading information, misrepresentations, or omissions may disqualify me from further consideration for employment and may result in dismissal if discovered at a later date. I understand that completion of my application does not assure me of a position with Higher Logic. I also understand that neither my application nor any other document constitutes a contract of employment for a specific term and that any employment relationship that may be established with be “at will” and may be terminated at any time, for any reason or for no reason, by me or Higher Logic. I also understand that no representative of Higher Logic has the authority to enter into an employment agreement, guarantee employment for a specified period, or modify any of the foregoing, other than the President, who would need to do so in a written document that expressly revises, modifies, deletes, or supersedes the policy of at-will employment. Any oral or written statements to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employee. *

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Strategic Advisor

ESSENTIAL DUTIES AND RESPONSIBILITES:

KNOWLEDGE AND ABILITIES REQUIRED:

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