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IT Manager

New York, New York, United States

About Highwire

Highwire is a strategic marketing communications agency at the intersection of innovation and industry. We partner with ambitious companies and established brands to navigate complexity, lead markets, and grow with purpose. With integrated expertise in strategic communications, creative, and insights, we cut through the noise to deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy and sustainability, professional and financial services, and more.

At Highwire, we believe that storytelling fuels transformation. And the most impactful stories represent all voices and perspectives. As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.

We ensure every Highwire Walker has unique support to climb to success. Our commitment to diversity, inclusion and belonging is permanent and foundational to our business and culture. We aspire to change our industry and build a better future for all.

Our people-first culture is driven by four core values:

  • Team Empowerment
  • Growth Mindset
  • Inclusion Always
  • Fierce Distinction

We’re looking for individuals with big ideas, strong opinions, and the energy to bring them to life. If you thrive in an environment that values personal accountability, high standards, and boundless motivation, this is the opportunity for you. Be part of our award-winning culture and contribute to an exciting and growing business where you can make a real impact.

Highwire. Above all.

Position Overview

The IT Manager will play a key role in overseeing the organization's technology infrastructure, managing complex IT projects, and ensuring that IT initiatives align with our overall business goals. The ideal candidate will bring a combination of strong management skills, technical knowledge, and a focus on driving operational excellence through technology. This position will require being in-office most days in NYC.

What You’ll Do

  • Partner with the Chief Technology Officer to implement and elevate the agency’s IT strategy to align with business objectives and drive growth. 
  • Technical escalation point within the agency.
  • Management and development of agency IT Support.
  • Implementing, driving user adoption, and ensuring best usage of new technologies within the agency.
  • Management of networking and cloud infrastructure within agency
  • Ensuring infrastructure and endpoint asset management, including refresh cycles, vulnerability management, and patching/updates, are maintained per the agency's cybersecurity policies.
  • Help drive and inform next-generation technology development
  • Assist with selection and implementation of agency technology initiatives.
  • Oversee the design, maintenance, and security of key infrastructure, ensuring reliable and efficient operations.  
  • Lead the planning, execution, and delivery of IT projects, including resource allocation, budget management, and timeline adherence.  
  • Cultivate a high-performing IT team by recruiting, mentoring, and managing staff to achieve departmental goals.
  • Identify opportunities to improve operational efficiency through technology innovations and process enhancements.  
  • Monitor and mitigate risks related to cybersecurity and data protection, safeguarding the organization’s assets and information.

What You Bring

  • At least 5-7 years’ experience in an IT Support role, preferably in an agency 
  • Able to script or code in at least 1 popular coding language.
  • Demonstrated expertise in managing enterprise IT systems, SaaS/Cloud, and IT infrastructure, including Google Workspace, Slack, Zoom, CrowdStrike, Okta, Jamf, KnowBe4, Adobe Creative Cloud, and AWS services.
  • Familiar with AI technologies 
  • Understanding of IT processes, governance, and compliance requirements  
  • Outstanding leadership, problem-solving, and decision-making abilities
  • Mac OSX and Windows platform configuration and management
  • Can demonstrate knowledge of service desk ticketing-based software
  • Can demonstrate knowledge of endpoint management and security

    Personality and attitude:

    • Ambitious, curious and inclusive
    • Motivated to do the best work with an entrepreneurial spirit
    • Able to operate autonomously and take accountability
    • Creative and dynamic with a growth mindset
    • Enjoys working with people
    • Works well within a team
    • Has a desire to learn and develop knowledge
    • Displays a professional and reliable work ethic
    • Enjoys diversity in all its forms

 

The salary range for this position is $80,000 to $105,000, with the final offer based on a combination of factors, including education, relevant experience, skills, prior training, internal equity, and local geographic market data. This role also includes a competitive benefits package with medical, dental, and vision coverage, 401(k) matching, generous paid time off, and additional perks designed to support your overall well-being and growth. #LI-Onsite

Location & Work Environment

Highwire offers both remote and hybrid work options, depending on where you live.

Hybrid: Candidates located within commuting distance of our New York, NY or San Francisco, CA offices follow a hybrid schedule, with two in-office days per week.

Remote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Washington, D.C.

Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire.

Highwire Perks & Benefits

Our people-first culture is reflected in the meaningful benefits, flexibility, and support we offer:

  • Competitive salary with merit-based opportunities for growth
  • Flexible hybrid work model tailored to your schedule and lifestyle
  • Generous vacation policy, including extended summer and winter breaks
  • Early log-off on Fridays through our Empower Hours program
  • 401(k) plan with employer matching
  • Comprehensive medical, dental, and vision coverage, plus FSA options
  • Paid parental leave
  • Commuter benefits
  • Home office equipment stipend
  • Annual Growth Mindset Stipend for books, events, or learning experiences
  • Monthly technology reimbursement
  • Wellness benefit program for mental and physical health
  • Donation matching program
  • Mentorship and ongoing professional development opportunities
  • Monthly recognition and team celebrations
  • Employee referral and new business referral bonuses
  • Quarterly Highwire events and team gatherings
  • Dog-friendly office environment
  • A supportive, inclusive, and collaborative workplace where you can grow and do your best work

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