Director of Operations

We’re a fast-growing DTC brand with a strong and expanding retail footprint (5 stores and counting) and ambitious goals for the next stage of growth. Operational excellence is at the heart of how we scale—and we’re hiring a Director of Operations to lead the way.

In this high-impact role, you’ll oversee logistics, freight, warehouse operations, and cross-functional execution - building systems, optimizing partnerships, and driving change management initiatives that enable sustainable, scalable growth. You’ll work closely with senior leadership and play a critical role in shaping the operational foundation for our next chapter.

Warehouse Operations

• Own the relationship with our 3PL warehouse, ensuring high performance across receiving, inventory management, order fulfillment, and returns.
• Optimize warehouse operations to improve SLAs, reduce costs, and support evolving DTC, wholesale and retail needs.
• Monitor inventory accuracy and flow across channels; partner with Planning. Merchandising, Ecomm, and Retail to align on restocks and new product launches.
• Drive initiatives around warehouse tech tools, process automation, and scalability.
• Serve as the key liaison between the 3PL warehouse and stores to ensure accurate and timely deliveries.
• Partner with warehouse teams to optimize store fulfillment processes, manage returns to warehouse, and troubleshoot store-level inventory issues.
• Work closely with freight vendors to ensure efficient, cost-effective store deliveries and manage domestic shipping performance.
  
  

Supply Chain & Logistics

• Manage end-to-end freight operations—international and domestic—including ocean, air, ground, and parcel carriers.
• Negotiate contracts and manage vendor performance across freight and shipping.
• Build and refine freight strategies to support margin goals and ensure timely delivery to both customers and stores.
• Track and optimize landed costs, including tariffs, duties, and accessorial fees; ensure compliance with trade regulations.
• Collaborate with Finance on freight forecasting, landed cost modeling, and budget planning
• Partner with Product Development, Planning, and Merchandising to ensure accurate and timely delivery of inventory
  
  

Cross-Functional Project Leadership

• Lead cross-functional projects to support growth initiatives, working with leadership to define scope, timelines, and resource plans.
• Monitor and report on project performance, escalating risks and ensuring projects deliver on time and within scope.
• Collaborate with Product, Merchandising, and Marketing to ensure operational alignment.

Systems & Process Optimization

• Drive data integrity, systems compliance, and standard operating procedures across departments
• Champion operational change, identifying areas for improvement and leading the adoption of new tools, processes, and systems.
• Build cross-functional alignment and drive accountability with both internal teams and external partners

Cross-Functional Leadership 

• Serve as central operations partner across the business, ensuring alignment between departments and timely execution of cross-functional initiative
• Partner with leadership to build internal communication and planning systems to drive accountability and clarity
• Manage, mentor and build an impactful ops team; create clarity around roles, responsibilities, and KPIs

About you

• 7–10 years of experience in Operations, Logistics, or Supply Chain, ideally within a high-growth DTC or omnichannel retail brand.
• Deep expertise across warehouse ops, freight, and vendor management.
• Demonstrated success leading cross-functional projects and scaling processes in fast-paced environments.
• Strong communication skills and experience influencing across functions and levels.
• Highly organized and data-literate; proficient in Excel/Google Sheets and comfortable building complex templates.
• ERP or OMS experience preferred

Compensation for the role will be determined based candidate’s qualifications, skills, and experience.