Job Application for Retail Operations Consultant at Hill House Home

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Hill House Home is seeking an experienced Retail Operations Consultant to lead store openings for new retail locations. You’ll play a key part in ensuring operational excellence, driving cross-functional collaboration, and managing the end-to-end NSO process—from pre-opening preparation to post-opening follow-ups. You’ll work closely with the Retail Operations, Merchandise & Planning, Construction, and field teams to create a seamless store launch experience.

This is a 6 month contract role (with the possibility to extend) and will report directly to the Director of Retail Operations. The Retail Operations Consultant will be based out of our New York City office but will primarily travel to be on the ground support at all upcoming store openings.

What You’ll Do:

Oversee upcoming new store openings and travel to manage all new store openings on-site
Host kick-off calls and establish weekly NSO planning meetings to align on priorities with partners from the Retail Ops, Marketing, and Construction teams
Confirm and facilitate operational specifics, including operating hours, property manager introductions, and site-specific details
Act as a primary point of contact for weekly store development calls, leading communication with HQ partners before and during store openings
Partner with the Retail Operations team to ensure that all NSO supplies and products arrive on time and are properly checked in; assist in procurement where needed
Manage key system setup processes, including software integration, and vendor account creation
Support store turnover, operational setup, visual merchandising and provide hands-on assistance throughout opening weekends
In partnership with the Director of Retail Operations and the Retail Sales & Operations Manager, support the training district support leads to execute orientation and dress rehearsal with store team
Collaborate with store teams and Retail Operations to gather feedback for continuous improvement on NSO execution

Compensation for the role will be determined based on candidate’s qualifications, skills, and experience. The estimated monthly compensation for this is $9,000-$10,000+

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.

Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to hello@hillhousehome.com.

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Retail Operations Consultant

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