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Sr. Manager, Social Media Moderation

Remote

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

We are looking for an experienced marketer to help our engagement across social media platforms. As Sr Manager of Social Media Moderation you will put social media, community, and communications skills to work to manage a team of moderators building and sharing our brand story through dialogue with customers and potential customers across social media platforms. This will include creating the framework for how Hims & Hers does this across channels like Instagram, Facebook, Reddit, YouTube, and Twitter/X. You’ll work with cross-functional teams to improve the social media presence and conversations about the Hims & Hers brand, products, and overall customer experience. 

You Will:

  • Build and maintain a brand presence in the comment sections of various social media platforms, including Instagram, Facebook, Reddit, YouTube, and Twitter/X
  • Recruit, train, and mentor the social media moderator team
  • Delegate tasks, monitor performance, and provide feedback in an effort to engage with our audience by fostering meaningful conversations and encouraging customer interaction on various social media channels
  • Develop an escalations plan to flag potential issues or concerns to the Communications and Content leads, ensuring timely resolutions and alignment with brand messaging
  • Guide the team on the best methods for engaging with social media audiences in a brand-first approach 
  • Identify and act on opportunities to enhance customer relationships and improve overall engagement through proactive outreach and thoughtful responses
  • Stay on top of the trends and best practices in social media moderation
  • Work closely with Marketing, Product, and other teams to communicate customer feedback, results, and pain points

You Have:

  • 5-7 years marketing experience, preferably in social media, community management, or external communications
  • Bachelor’s or Master’s degree in Marketing, Business, or related field, or equivalent work experience
  • Experience building and sharing brand messaging
  • Familiarity with social media platforms (Instagram, Facebook, Twitter, Reddit, YouTube, TikTok, etc.) and their community guidelines
  • Detail-oriented and exceptionally organized. Able to multitask, prioritize, and manage multiple projects in a fast-paced, ambiguous environment
  • Strong written and verbal communication skills with a keen eye for detail and tone
  • Strong interpersonal skills and the ability to build rapport with diverse audiences
  • A proactive approach to problem-solving and conflict resolution, including experience driving solutions for cross-team projects
  • Ability to analyze data and metrics to drive insights and improve engagement strategies
  • Passion for brand building and a commitment to fostering a positive online community

 

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

 

#LI-Remote

 

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range is

$125,000 - $145,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information. 

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At Hims & Hers, we seek to establish an inclusive environment and are committed to building a team that reflects the unique perspectives, life experiences and varying backgrounds of the diverse populations that make up our customer base. To help us ensure we are meeting our equal employment obligations under U.S. employment law and identify areas of improvement in our process, we invite all U.S.-based candidates to complete the following demographic questions (if you are based outside of the United States, please select “I don't wish to answer”). 

 

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