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Sr. Manager, Operations

Los Alamitos, California

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

As the Sr. Operations Manager, you will lead a team that is responsible for meeting and maintaining productivity and quality standards within the Hims&Hers 503B sterile compounding labs. You will lead a brand-new, state-of-the-art facility that requires an experienced operational leader to build and grow the team. You will be key in leading daily operations, driving continuous improvement, and increasing building capacity within the labs to meet growing demands.  This role is based in Los Alamitos, CA and will report to the VP of Sterile Compounding. 

You Will:

  • Build and drive a culture of safety within the compounding labs
  • Manage and lead daily operations in the compounding labs, ensuring technician teams are operating to the production schedule.
  • Identify and communicate reasons for production concerns/misses/issues, developing corrective actions to prevent further production delays
  • Develop policies and procedures to help build process standardization across network
  • Lead a team of compounding managers, leads, and pharmacy techs in both hazardous and sterile compounding
  • Develop and deliver key KPIs to meet capacity and demand
  • Lead continuous improvement initiatives to increase productivity and reduce cost
  • Lead labor planning for the department 
  • Consistently maintain all productivity and quality standards
  • Partner with Maintenance and Engineering to drive innovation, productivity, and capacity.
  • Responsible for creating and maintaining a safe work environment that’s compliant with all applicable federal and state law regarding the storage of materials, warehouse safety and cleanliness (FDA, OSHA).
  • Work in close collaboration with the production, Quality, logistics and fulfillment team to ensure business and production goals are met . 
  • Constantly seeks ways to improve efficiency, quality & cost control where applicable.
  • Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs.
  • Represent the company with integrity and professionalism.
  • Expanding operations to multiple shifts to maximize throughput whilst maintaining culture.
  • Other duties and projects as assigned by the VP of Sterile Compounding.

You Have:

  • 8-10 years of working experience in pharmaceutical manufacturing or related  operational environment.
  • 2+ years in a Supervisory/Management role.
  • Bachelor’s degree or equivalent work experience.
  • Proven experience leading technically complex projects.
  • Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail.
  • Excellent communications skills both verbal and written.
  • Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgment and execute appropriate course of action.
  • Demonstrated ability to effectively train and manage others.
  • Cross-functional team leadership, partnering with Quality, Compliance, R&D, etc.  Works well with a team and independently. 
  • Working knowledge of lean leadership tools and practices (Six Sigma, 5S, etc) is preferred
  • Attention to detail in a fast-paced environment.
  • Working knowledge of USP 797, 800, and/or cGMP 
  • Physical exertion is required. Including, but not limited to, walking, standing, stooping, bending, and lifting up to 50lbs.

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

 

Conditions of Employment: 

  • This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
  • This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
  • Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
  • Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range is

$130,000 - $155,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

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At Hims & Hers, we seek to establish an inclusive environment and are committed to building a team that reflects the unique perspectives, life experiences and varying backgrounds of the diverse populations that make up our customer base. To help us ensure we are meeting our equal employment obligations under U.S. employment law and identify areas of improvement in our process, we invite all U.S.-based candidates to complete the following demographic questions (if you are based outside of the United States, please select “I don't wish to answer”). 

 

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